Tom Odhiambo (Omar)

Responsibilities:

1.Distributors appointment and development-

• Working with other manufacturers in selecting and appointing right distributors in building distribution network
• Designing & implementing training programs in line with sales strategy for improving distributor capability
• Coaching regularly for distributor performance
• Developing & maintaining a good working relationship with the company's network of distributors, based on trust, commitment and understanding that is beneficial to both parties
• Coaching distributor in all locations to achieve the distribution targets set for all company products.

2.Manage distributor performance and capacity -

• Working closely with Director to track distributor performance through the development and enforcement of measurable KPIs including the development of a distributor selection process and compliance audits
• Suggesting solutions for process improvements
• Identifying process bottlenecks and implementing solutions in a timely manner.

3.Designing and implementing a distributor incentive program-

• Setting benchmarks for distributor performance in the market and creating distributor development plans to address key issues.
• Designing and implementing the Distributor Incentive program to support the business priorities and to encourage distributor practices that enhance their overall performance.

• Responsibilities: Developing business and marketing plans in coordination with Managing Director to achieve revenue goals
• Assisting in company's branding and media communication activities such as press releases, advertisements, marketing collaterals, and web site
• Analyzing the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution
• Researching the market for identifying new business opportunities
• Explaining to prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals
• Responding to the client queries regarding the products in a timely fashion
• Developing business proposals for new and existing customers
• Developing creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan
• Preparing the annual marketing budget and track the expenses against the budget
• Developing in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends
• Maintaining a knowledge repository of clients, referrals, Request for proposals, prospects and presentations
• Developing strong customer relationships in order to generate high volume of prospective clients
• Managing customer calls and appointments effectively for new opportunities
• Participating in industry forums, client discussions, and conferences as a representative of the organization
• Determining cross-selling opportunities among different offices
• Supervising the client relationship management database and utilize it to manage customer contacts and mailing lists
• Hiring, train and guide the marketing and business development associates.

• Responsibilities: Establishing and maintaining contacts with existing and potential clients such as Architects, Consultants, Contractors by using business directories, following leads from current clients, participating in industry related events
• Discussing and analyzing clients requirements and preparing presentation proposals, detailed quotations and contracts
• Directing customers with regards to products, prices, availability, product uses, and credit terms
• Consulting with clients after sales or contract signings to follow up, resolve problems and to provide ongoing support
• Directing and coordinating activities involving sales of manufactured products, services, commodities or other subjects of sale
• Ensuring that payment terms are adhered to by the client and ensuring that all payments are received and all invoices are made as per payment schedule of the agreement
• Monitoring market conditions, product innovations, and competitors' products, prices and sales trends.

• Responsibilities: Building and growing sales team in Kenya to drive growth of iron sheets and barbed wire
• To achieve the annual targets both in terms of volume and value
• Formulating sales strategies towards achieving set business and segment targets
• Collaborating with marketing function and identifying potential/new business opportunities and new market segments
• Formulating policy and guideline in handling business contracts, securing required contact and background information on clients and competitors and creation/management of client database
• Preparing sales forecasts, objectives and development of robust project pipelines
• Developing a robust pipeline of projects through engagements with several stakeholders groups to drive volume
• Building relationship with distributors, hardwares, architects, consultants, builders and other related stakeholders
• Coordination with internal departments for design and estimation based on customer's requirements/consultant's drawings for project quotation
• Managing the full life cycle of order delivery in conjunction with Production and Technical manager
• Ensuring efficient customer relations management and customer service
• Ensuring customer accounts are within credit limits, cash collection and debtor's management
• Monitoring competition closely and provide regular reporting with respect to competitor strategy, products and prices
• Recruiting, training and developing sales team and help them achieve sales targets in volume and value.

• Responsibilities: Sales Development - Gathering market intelligence for competitiveness and assisting Sales Manager to develop coil sales growth strategies and implementation
• Optimal and expanded product mix - Actively researching market for new product opportunities outside core sectors and work with Marketing team in developing and training on new Coil products
• Sales volumes - Achieving sales volumes & realization as per budget while monitoring competition closely and providing regular reporting in respect to competitor strategy, products and prices
• Cash collection & debtors' management - Ensuring customer accounts are within credit limits, Cash collection & debtor's management
• Customer complaint management- Addressing customers' complaints as per the company guidelines, providing after Sales Service support when required, managing claims and service delivery issues efficiently and maintaining good customer relation
• Also During Desk Sales - Attending to walk-ins and customers enquiries within acceptable turnaround times
• Providing detailed & accurate product/service information to customers to enable them make informed purchase decisions
• Preparing sales quotations, Upon Confirmation of payment, keying in customer orders for production
• Maintaining updated and authorized prices & discounts for all second quality customers
• Keeping a proper/accurate record of the second quality/scrap customers
• Preparing loading slips; ensuring all documentation are in order for loading, invoicing until the vehicle is out of the premises -for second quality material
• Preparing loading slips to dispatch for loading and ensuring documentation is in order
• Provide excellent customer service.