Tom MUSYOKA
Human Resource Management
Nairobi ,Eastern
Summary
Dedicated worker enthusiastic about meeting all kinds of people and bringing experience in busy organization and management settings. Knowledgeable in human resource capitalization. Successful career history comprising more than ten years in automobile, motorcycle and bicycle transport. To seek and maintain full-time managerial position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
9
9
years of professional experience
Work History
Office Messenger/ Driver
EDELVALE TRUST JAMAA HOSPITAL
Buruburu
07.2019 - Current
- Streamlined office communication by efficiently delivering important documents and messages between departments.
- Contributed to a professional work environment by maintaining a clean and organized office space, promoting productivity among colleagues.
- Facilitated effective communication between team members by promptly relaying phone messages and emails in an accurate manner.
- Maintained a well-organized tracking system for incoming and outgoing mail, reducing misplaced items and increasing overall efficiency.
- Fostered a positive workplace culture by maintaining a friendly and approachable demeanor, facilitating effective communication with colleagues at all levels of the organization.
- Provided reliable support to multiple departments with daily tasks such as photocopying, filing, and data entry for increased productivity among team members.
- Acted as a liaison between departments to address any logistical concerns or requests related to document delivery or messaging services.
- Enhanced operational efficiency by prioritizing urgent deliveries according to their respective deadlines.
- Delivered exceptional customer service when interacting with clients and vendors, promoting a favorable company image and fostering strong business relationships.
- Maintained confidentiality while handling sensitive information and documents throughout the delivery process, ensuring trust from both colleagues and clients alike.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Delivery Driver
Simbisa Brands Kenya Limited
Nairobi
09.2015 - 12.2018
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
Education
Diploma - Human Resources Management
Mount Kenya University
Thika 08.2015
Certificate -
Naromoru Boys Secondary School
Nyeri12.2012
Kcpe -
Lusoi Primary School
Nyeri12.2008
Skills
Data entry proficiency
Route Planning
Calendar Management
Stress Tolerance
Excellent driving skills
Business processes and procedures
Issue Escalation
Deadline Adherence
Problem-Solving
Customer Service
Relationship building and rapport
Time Management
Document Management
Clean Driving Record
Payment Collection
Vehicle Maintenance
Team building
Goal Setting
Excellent Communication
Interpersonal Skills
Timeline
Office Messenger/ Driver
EDELVALE TRUST JAMAA HOSPITAL
07.2019 - Current
Delivery Driver
Simbisa Brands Kenya Limited
09.2015 - 12.2018
Diploma - Human Resources Management
Mount Kenya University
Certificate -
Naromoru Boys Secondary School
Kcpe -
Lusoi Primary School