Tom Juma

Not all business executive who can seamlessly shift gears to help lead through the day to day business challenges and pitfalls while integrating merging companies, to turning-around an underperforming business unit. Leading business complex transformation projects; to leading a cross-disciplinary strategic initiatives and or championing business digital enablement and innovations roadmap, to complex change management process, which are primarily part of my core competencies. I am driven and differentiated by an uncommon complement of technology savviness', digital, innovations, customer experience and operations excellence expertise combined with a strong business acumen, excellent stakeholder's management and people skills allowing me to view businesses with a wide lens then narrow down to connect the dots, identify business drivers, understand complex issues, act and drive results. After successful and illustrious career at Old Mutual Group holding various senior executive positions, latest secongment to Faulu Microfinance Bank as the Chief Operating Officer to lead the bank's business turnaround and transformation agenda, currently am the Country Director of Ordinise Limited, a debt management and counselling company with offices in Kenya, UK and South Africa. A career business c-suite executive and banker, I have also worked with various banks in Kenya, amongst them Housing Finance, Consolidated Bank and National Bank in executive positions. I have also been a part-time lecturer at Strathmore university post-graduate students. I hold both Post-Graduate and Bachelor's degrees in Information Communication Technology and Operations Management and graduate of Strathmore/Lagos and IESE Business Schools in Advance Leadership Programme (AMP) and Wits Business School-University of Witwatersrand, South Africa in Management Advancement Programme (MAP). Other professional qualifications I possess include certified Project Management (PRINCE2 Practitioner), Certified Information Systems Auditor (CISA), certified Information Security Professional (CSSP), LEAN operations Expert, certificates in Business Recovery and Continuity Management and Executive Coaching and Mentorship. I am a fellow of the Computer Society of Kenya, Member, Kenya Institute of Management (KIM), Member of the Executive Advisory board of Aitec East Africa, Council Member, Gerson Lehrman Group, Independent consultant at Xpert Council and hold non-executive directorship in several other organizations. Other accomplishments include Hall of Fame 2008 International Who is Who Society of Professionals, voted Kenyas ICT Manager of the year in 2003 and awarded special Chairman's recognition in 2007 for my contribution and involvement in technology development and transformation in Kenya. In 2011, voted as a workplace hero for the entire old mutual emerging market for my commitment to excellence, exceptional, inspirational leadership and pushing beyond boundaries. I am always a speaker to seminars, conferences and business events organized by Kenya Bankers Association, Terrapin SA, Marcus Evans, Computer Society of Kenya, ICT Expo and Conferences, Aitec EA to mention but a few. Under my leadership Old mutual Insurance company won the coveted price as the most innovative insurance company twice in a row (2008 and 2009). Old Mutual Business Recovery and Continuity management as the best managed in the old Mutual emerging markets and Faulu core banking system upgrade and implementation as the best-managed business transformational project in Old Mutual Group. An avid reader, in my personal time, I enjoy golfing, mountain climbing, swimming, exercising, lecturing and public speaking. I also like coaching and mentoring the youth and being involved in various charitable and community development projects.

An accomplished and strategic visionary business executive with proven expertise in planning, developing, and implementing cutting edge technological and innovative business solutions Versatile, enterprising resourceful professional with 20+ years of rich experience in the financial services and consulting industry in Africa. Proactive results and achievement-driven leader with strong work ethics, integrity, creativity, leadership and influencing skills competent in delivering results in challenging and dynamic environments Seasoned professional with outstanding strategic planning and execution as well as problem solving and decision making skills seeking a leadership position to utilize multifaceted competencies and contribute to the achievement of organizational goals and objectives. Influential leader with the talent for establishing and executing winning strategies and inspiring teams to embrace change and achieve a mission. Skilled in utilizing rich-mix of technology and business acumen in financial services both local and multi-million-dollar multinationals to deliver agile business turnaround and transformation. Articulate communicator with ability to effectively navigate organizations through highly sensitive or politically charged situations.

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Under my leadership, Faulu's core banking system project was voted as the best managed project in all Old Mutual Group projects in 2017
• Voted Workplace Hero (1st in Africa) for Old Mutual Emerging Markets as the most inspirational leader in 2010.
• Under my Leadership Old Mutual Life Assurance Company voted twice in a row (2008, and 2009) as the most innovative insurance company in use of ICT by Kenya Information and Communications Annual Gala Awards.
• Award Special Chairman's Award at the Annual Kenya Information Technology and Communication Gala Award in 2004 for my outstanding contribution to development and growth of ICT in Kenya.
• Voted the ICT Manager of the year in 2002, at the Annual Kenya Information Technology and Communications Gala Awards.
• Represented Kenya Bankers Association during the formulations of Kenya's ICT policy in 2002
• Represented National Bank at the National Payments Committee for the formulation of Kenswitch shared ATMs consortium in 1999 led by Central Bank of Kenya
• Represented my bank Trust Bank limited at MICR technical committee in 1996 led by Central Bank of Kenya

• Competency Certificate in Intercultural Leadership and Executive Coaching, EnSpire2B, South Africa, 2011
• Certificate in Corporate Governane, Centre for Corporate Governane, Kenya, 2008
• Certificate in Enterprise Risk Management, Old Mutual Business School, South Africa
• Certificate in Management Skills Development, Resources Associates Limited
• Certificate in Employee Performance Development & Enhancement, Peak Performance Limited, Kenya
• Certificate in Management Development Programme, Dagger Consultants Limited
• Certificate in Strategic Management, Willpower Institute
• Certificate in Time Management, KPMG Management Training
• Council Member, Gerson Lehrman Group
• Member, Kenya Institute of Management (KIM)
• Fellow, Computer Society of Kenya.
• Member, Institute of Leadership and Management.
• Member of the Advisory Board, Aitec Africa
• Member of the Public Policy Board, Computer Society of Kenya
• Member, OGC, and Who's is Who Society of Professionals
• Member and amongst first people to Champion the Kenyan Chapter Formation, ISACA (Kenyan Chapter)
• Resources Person and Public Speaker in Kenya Bankers Association, Terrapin S.A., Cloud Africa, Aitec Africa, Marcus Evan, Kinetic Events, and Computer Society of Kenya
• Fellow Computer Society of Kenya (FCSK)
• Member of Society of Who's Who Professionals
• Member – Kenya Institute of Management (KIM)

• Executive Coaching Programme, (Academy of Executive Coaches (AoEC)) (Kenya), 2012
• LEAN Management Certification, Expert Rating (US), 2012
• Certified PRINCE2 Practitioner in Project Management, Office of Government Commerce, UK, 2008
• Project Management Professional (PMP), Project Management Institute, US, 2009
• Practitioner in IT Service Management, Information Technology infrastructure Library (OGC), UK, 2008
• Certificate in Systems Security, Business Continuity & Disaster Recovery Planning, Bankers Training College of in collaboration with Kenya School of Monetary Studies, India
• Certified Information Systems Auditor (CISA), Information Systems Auditing and Control Association (ISACA), US, 2001
• Banking Systems Security Auditor, Misys Education Center, Ireland.