Summary
Overview
Work History
Education
Skills
Accomplishments
Certificates andtrainings
Professionalpreview
Certification
Yoga, Runing, Meditation,Spending time in nature
Timeline
AccountManager

Titus Okello Osino

Kisumu,17

Summary

I am an astute psychology professional with over 10 years' experience in project coordination, implementation and technical support with practical experience in implementing donor and Government funded projects, I am exceptionally well-versed in managing and supervising projects per the provided guidelines and in applying the extensive experience of organizational practice to facilitate program objectives. Experienced in the social determinants of health, case management, HIV/GBV prevention, public relations, child protection, care reform, OVC service delivery, and data analysis. I have demonstrated the ability to work effectively within a team setting and independently. I have extensive experience in design thinking, problem-solving, coordination, work planning, reporting and networking for designated projects. My greatest impetus is my ability to exceptionally meet the set objectives and to bring transformation as well as learning for improvement. Experienced mental health professional prepared for this role. Skilled in therapeutic techniques, crisis intervention, and client assessment. Strong focus on team collaboration and achieving results. Adept at adapting to changing needs, empathetic, and reliable.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Head Of Counseling Department

Dove Rehabilitation and Treatment Institute
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.

Mental Health Counselor

Dove Rehabilitation and Treatment Institute
01.2017 - Current
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
  • Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
  • Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.
  • Presented case history material to review and discuss with other staff members.
  • Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
  • Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
  • Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
  • Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
  • Conducted comprehensive assessments to identify psychological, emotional, and behavioral issues, leading to more accurate diagnoses.
  • Improved patient coping mechanisms with integration of mindfulness and relaxation techniques into therapy sessions.
  • Cultivated culture of continual learning within counseling team, keeping abreast of latest research in mental health treatments.
  • Facilitated smoother transitions for clients returning to work or school by providing tailored reintegration support plans.
  • Fostered supportive environment for group therapy sessions, enabling participants to share experiences openly and build coping strategies.
  • Strengthened community partnerships to enhance referral networks and expand resources available to clients.
  • Pioneered peer support program that increased client engagement and provided additional avenues for recovery.
  • Improved client mental health stability with consistent one-on-one counseling sessions focused on trauma-informed care.
  • Enhanced therapeutic rapport, making it easier for clients to engage in counseling process.
  • Bolstered team effectiveness by leading professional development sessions on emerging counseling techniques and best practices.
  • Reduced waiting times for appointments, improving access to urgent care for individuals in crisis.
  • Streamlined intake process, ensuring more welcoming and efficient experience for new clients.
  • Optimized client progress tracking with adoption of innovative assessment tools and methodologies.
  • Increased client satisfaction and trust through establishment of clear communication channels and feedback mechanisms.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.

HTS/ Prevention Lead

USAID AMPATH UZIMA
05.2019 - 09.2024
  • Achieved county-level HIV prevention service delivery targets, meeting USAID's set targets with a success rate of 90%
  • Participated in project review with the technical teams to develop and implement strategies in line with emerging developments in HIV programs and according to donor guidelines, resulting in a 40% improvement in project outcomes
  • Actively participated in supporting QA-related guidelines for quality and effectiveness of HIV testing services (HTS) providers, leading to a 20% increase in the number of facilities meeting or exceeding the quality standards

County HTS/Retention and Linkage Coordinator

USAID AMPATH UZIMA
05.2019 - 09.2024
  • Designed and developed a high-quality patient-focused appointment management system that increased demand creation and retention for HIV care services at facilities by 35%
  • Provided technical support to facilities for planning, implementing, and evaluating patient tracing and retention systems, resulting in an average increase of 20% in patient retention rates
  • Oversaw the implementation and documentation of targeted adherence sessions for clients with suspected treatment failure, resulting in a 70% success rate of achieving viral suppression
  • Built the capacity of adherence support multidisciplinary teams, including PEs and Mentor Mothers, in providing stigma-free services such as HIV literacy and psychological support, resulting in a 40% reduction in patient dropout rates
  • Established a community services inventory and standard operating procedures (SOPs) for community-facility referrals and linkages, resulting in a 50% increase in successful referrals and linkages
  • Identified some of the best practices, documented, and disseminated effective and innovative approaches to adherence, retention, and defaulter tracing, resulting in a 25% improvement in overall program outcomes
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.

Sub county Psychosocial Counselor

EGPAF
01.2019 - 05.2019
  • Participated in need assessments and project evaluations, contributing to the development of the child protection program, achieving a 100% involvement rate in the process
  • Supported the development of intervention criteria for psychosocial cases, resulting in a 70% increase in effective interventions
  • Designed appropriate technical responses to psychosocial and mental health cases, resulting in a 60% increase in positive outcomes for children and families
  • Provided training and supervision to the team and community-based structures on the management of children and families with basic psychosocial and mental concerns, achieving a 90% satisfaction rate among trainees
  • Trained CP team members on child-friendly interview techniques and implementation of psychosocial assessment, resulting in a 90% increase in accuracy of assessments
  • Coordinated with the Case Management and collaborated with legal officers in terms of case management and follow-ups of clients, achieving a 100% compliance rate with legal requirements
  • Empowered Senior Officers on assistance response to cases of children in need of psychosocial interventions, resulting in a 50% increase in successful interventions

Counselors Supervisor

EGPAF
04.2016 - 04.2019
  • Reviewed HTS registers for all HTS Providers within the Sub-County, achieving a 100% coverage rate and identifying areas for improvement
  • Offered continuous mentorship to all HTS Providers within the sub-county, resulting in a 70% increase in knowledge and skills
  • Gave frequent feedback to the HTS Program officer on performance progress and challenges to be addressed, ensuring timely intervention and resolution of issues
  • Reviewed all Facility linkage registers and provided feedback, resulting in a 60% improvement in linkage rates
  • Reviewed and followed-up enrollment of all identified positive clients, achieving a 90% retention rate
  • Conducted site supervision visits to all facilities within the area of coverage, achieving a 100% coverage rate and identifying areas for improvement
  • Conducted Counselors supervision sessions with at least 12 counselors per month, resulting in a 80% increase in counselor knowledge and skills
  • Did outreach supervision for Index clients, resulting in a 50% increase in identification and linkage of index clients

HTC Counselor

MOH/ICAP
04.2013 - 03.2016
  • Provide high-quality HIV testing and counseling services to clients visiting the facility for outpatient, inpatient, and family planning services
  • Refer all clients who test HIV positive to appropriate care and treatment services and ensure that they are enrolled in the HIV care program
  • Maintain high standards of HTS service provision in accordance with NASCOP guidelines
  • Identify all HIV-negative uncircumcised men and refer them for voluntary medical male circumcision (VMMC) services
  • Identify and link all discordant couples in the discordant couples' program for ongoing support and care
  • Keep well-documented HTS registers to track the provision of services and ensure data accuracy
  • Store and use HTS commodities according to national guidelines and protocols to ensure commodity security
  • Update data on wall charts every month to ensure that data is current and accurate
  • Promote HTS services among clients visiting the facility by giving health talks and distributing informational materials
  • Ensure that all retention and viral suppression strategies are implemented meticulously to ensure clients remain in care and achieve viral suppression
  • Oversee the enrollment process for newly tested HIV-positive clients to ensure they are welcomed and oriented to the facility's patient flow
  • Ensure that all newly enrolled clients receive treatment preparation and support services to ensure successful initiation and adherence to treatment
  • Provide daily health education and structured treatment literacy sessions to educate clients about HIV and how to manage their condition
  • Implement proactive appointment management by calling or sending SMS reminders to clients two days before their appointments
  • Conduct phone and home tracing of clients who miss appointments to support them in returning to care
  • Ensure that all clients receive appropriate adherence counseling services as guided by adherence SOP and national guidelines to support their adherence to treatment

Project Manager

TINADA YOUTH ORGANIZATION
01.2013 - 01.2014

Project Manager

LIVERO CONSORTIUM PROJECT(LICOP)
06.2013 - 10.2013

Program Officer-Community Engagement & Sponsorship Program

World Vision Kenya
04.2009 - 03.2010
  • Successfully facilitated the adoption of child protection systems by building the capacity of communities and partners through the implementation of effective models
  • Spearheaded the development of prevention and response mechanisms at the school level by building the capacity of teachers and children, resulting in strengthened protection measures
  • Collaborated with internal and external partners to establish monitoring benchmarks and performance indicators for UNICEF/UN system adolescent development programs and projects, resulting in strengthened accountability and coherence
  • Actively participated in monitoring and evaluation exercises and program reviews with government and other counterparts, resulting in progress assessments and required interventions to achieve sustainable results
  • Analyzed monitoring and evaluation reports to identify gaps, strengths/weaknesses in program and management, identified lessons learned and used knowledge gained for development planning and timely intervention to achieve goals
  • Monitored adolescent development programs and projects through field visits, surveys and/or exchange of information with partners/stakeholders, resulting in progress assessments, identification of bottlenecks, and timely decision-making to resolve issues
  • Ensured optimum and appropriate use of program resources, including financial, administrative, and other assets, confirming compliance with organizational rules, regulations/procedures, and donor commitments, standards of accountability and integrity, and ensuring timely reporting and liquidation of resources
  • Prepared regular/mandated program/project reports for management, donors, and partners to keep them informed of program progress, resulting in enhanced communication and transparency

Education

High School Diploma -

Alison College
USA
01.2025

Bachelor of Arts - Counseling Psychology

Great Lakes University of Kisumu
01.2019

Kenya Certificate of Secondary Education -

Magunga High School
01.2006

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making

Accomplishments

    Increased patient satisfaction, Improved therapy sessions amongst the service providers across USAID Ampath Uzima Programe,

Certificates andtrainings

  • Certificate in Research Methodology, KEMRI Graduate School(09/13TH 2024
  • Certificate in Nursing Assistant, First American Health Institute - Kenya (FAHI)-11/30/2023.
  • Certificate in Adherence Counseling, Liverpool Voluntary Counseling and Testing (LVCT), 03/24/23
  • Certificate in Clinical Gender Based Violence (GBV) Interventions, National AIDS and STI's Control Program (NASCOP), 03/25/23
  • Certificate in Trauma Counseling, Kenya Institute of Professional Counseling (KIPC), 04/30/21
  • Certificate in Loss and Grief Counseling, KIPC, 03/30/21
  • Certificate in Voluntary Medical Male Circumcision (VMMC), Dove Rehabilitation Training and Community Development Institute (DRTCDI), 04/30/19
  • Certificate in Couple Counseling and Family Therapy, DRTCDI, 03/31/19
  • Certificate in Child Counseling, DRTCDI, 07/31/18
  • Trainer of Trainers (ToT) Certification in Partner Notification Services (PNS), Elizabeth Glaser Pediatric AIDS Foundation (EGPAF), 12/31/17
  • Certificate in Training of Trainers(ToT) of HTS Counseling, Dove International Treatment Training Center (DITTC), 12/31/16
  • Diploma in Training of Trainers(ToT) in Counseling Psychology, DITTC, 03/31/16
  • Certificate in Counseling Supervision, DITTC, 12/31/16
  • Certificate in Adherence Counseling, KIPC, 12/31/15
  • Diploma in Community Health and Development, DITTC, 12/31/16
  • Diploma in Counseling Psychology, DITTC, 12/31/14
  • Certificate in HIV Testing and Counseling (HTC), Amani Counseling Centre and Training Institute, 12/31/13
  • Certificate in Counseling Psychology, DITTC, 12/31/13
  • Certificate in Drugs and Substance Abuse, DITTC, 12/31/10
  • Certificate in Social Work & Community Development, Siaya Institute of Science and Technology, 12/31/10

Professionalpreview

I am an astute psychology professional with over 10 years' experience in project coordination, implementation and technical support with practical experience in implementing donor and Government funded projects, I am exceptionally well-versed in managing and supervising projects per the provided guidelines and in applying the extensive experience of organizational practice to facilitate program objectives. Experienced in the social determinants of health, case management, HIV/GBV prevention, public relations, child protection, care reform, OVC service delivery, and data analysis. I have demonstrated the ability to work effectively within a team setting and independently. I have extensive experience in design thinking, problem-solving, coordination, work planning, reporting and networking for designated projects. My greatest impetus is my ability to exceptionally meet the set objectives and to bring transformation as well as learning for improvement.

Certification

  • Certified Counseling psychologist
  • Certified Nursing Assistant
  • Certified Child Psychologist
  • First Aid Certification
  • [International) Driver's License
  • Child Development Associate (CDA) Certificate
  • Advanced Cardiac Life Support Certification (ACLS)
  • Basic Life Support Certification (BLS)

Yoga, Runing, Meditation,Spending time in nature

I actively take a nature walk, yoga to help me manage stresss 

Timeline

Head Of Counseling Department

Dove Rehabilitation and Treatment Institute
10.2024 - Current

HTS/ Prevention Lead

USAID AMPATH UZIMA
05.2019 - 09.2024

County HTS/Retention and Linkage Coordinator

USAID AMPATH UZIMA
05.2019 - 09.2024

Sub county Psychosocial Counselor

EGPAF
01.2019 - 05.2019

Mental Health Counselor

Dove Rehabilitation and Treatment Institute
01.2017 - Current

Counselors Supervisor

EGPAF
04.2016 - 04.2019

Project Manager

LIVERO CONSORTIUM PROJECT(LICOP)
06.2013 - 10.2013

HTC Counselor

MOH/ICAP
04.2013 - 03.2016

Project Manager

TINADA YOUTH ORGANIZATION
01.2013 - 01.2014

Program Officer-Community Engagement & Sponsorship Program

World Vision Kenya
04.2009 - 03.2010

Bachelor of Arts - Counseling Psychology

Great Lakes University of Kisumu

Kenya Certificate of Secondary Education -

Magunga High School

High School Diploma -

Alison College

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Titus Okello Osino