Titus Nturibi
Truck Dispatcher
Ruai
Summary
Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Ambitious Dispatcher with experience finding the most effective routes for drivers. Highly communicative offering great writing and administrative skills. Pursuing a new Dispatcher role with KIMNER INTERNATIONAL VENTURES LTD. Ambitious Dispatcher with experience finding the most effective routes for drivers. Highly communicative offering great writing and administrative skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Truck Dispatcher
Kimner International Ventures Ltd
Nairobi
06.2010 - Current
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Education
High School Diploma -
Chogoria Boys High School
Tharaka Nithi 01.1997 - 11.2000
GED -
Nyambene Computer Studies
Maua 09.2005 - 12.2005
GED -
A.A Kenya
Meru 12.2000 - 02.2001
Skills
Trucking dispatching
Quality assurance
Freight forwarding
Local area knowledge
Telephone etiquette
Documentation and paperwork
Team collaboration
Timeline
Truck Dispatcher
Kimner International Ventures Ltd
06.2010 - Current
GED -
Nyambene Computer Studies
09.2005 - 12.2005
GED -
A.A Kenya
12.2000 - 02.2001
High School Diploma -
Chogoria Boys High School
01.1997 - 11.2000