Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Titus Kendagor

Eldoret

Summary

Customer-oriented General Manager with 12 years experienced focused on increasing revenue and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
11
11
years of post-secondary education
2
2
Languages

Work History

General Manager

Elgonet Communications Technologies Limited
Nairobi, Nairobi
02.2011 - 10.2020
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adjusted financial management system to be accurate and productive.
  • Performed audits on financial reports to certify accurate financial reporting and appropriate spending practices.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Personal Loan Officer

Faulu Bank
Nakuru, Nakuru
06.2008 - 02.2011

1. Portfolio Growth and Management: Develop new business prospects in specific geographical areas through cold calls and interact with existing customers to increase customer sales of the banks products and services


2. Loan underwriting/processing: Thorough scrutinization of payslips and other Know Your Customer (KYC) documents and ensuring compliance to audit and standards as per company policy in the initial period of client recruitmet


3. Default Management: Ensuring approval of all loan application documents before submission

Direct Sales Representative

ABSA Bank
Nakuru, Nakuru
04.2007 - 06.2007

1. Develop new business prospects in specific geographic areas through cold calls

2. Interact with existing customers to retain and increase sales of the banks products and services

Education

MBA - Strategic Management - Masters in Business Administration

Kenyatta University
Nairobi
09.2019 - Current

Bachelor of International Business Administration - Bachelor Business Administration

Kampala International University
Uganda
04.2003 - 12.2006

C+ - KCSE

A.I.C Chebisaas Boys High School
Eldoret
02.1999 - 11.2002

Skills

Client account management

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Timeline

MBA - Strategic Management - Masters in Business Administration

Kenyatta University
09.2019 - Current

General Manager

Elgonet Communications Technologies Limited
02.2011 - 10.2020

Personal Loan Officer

Faulu Bank
06.2008 - 02.2011

Direct Sales Representative

ABSA Bank
04.2007 - 06.2007

Bachelor of International Business Administration - Bachelor Business Administration

Kampala International University
04.2003 - 12.2006

C+ - KCSE

A.I.C Chebisaas Boys High School
02.1999 - 11.2002
Titus Kendagor