Titus Kagwa
Bartender
Nairobi, Nairobi Province
Summary
. CREATIVE.
. ACTIVE LISENTER.
. EXCELLENT TIME MANAGEMENT.
. EXCELLENT COMMUNICATION SKILLS.
. DETAIL ORIENTED.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Barista
01.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Restaurant Waiter
Ashaki Grill and Restuarant
01.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Chef
Ashaki Grill and Restuarant
01.2023 - Current
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Maintained well-organized mise en place to keep work consistent.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Coordinated with team members to prepare orders on time.
Education
Bachelor of Science - Food And Beverage Service And Production
Nairobi Technical Training Institute
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Coffee expertise
Menu memorization
Cleanliness
Time management
Active listener
Hospitality service expertise
Safe food handling
Espresso machine operations
Certification
Barista and Bartending Technique .
ARTIST
1.Skilled painter.
2. Amazing drawing.
3. Expressing emotions
4. Creating great projects.
Timeline
Barista
01.2023 - Current
Restaurant Waiter
Ashaki Grill and Restuarant
01.2023 - Current
Chef
Ashaki Grill and Restuarant
01.2023 - Current
Bachelor of Science - Food And Beverage Service And Production
Nairobi Technical Training Institute
04.2001 -