TitoLofty Ngatia Ngige
Nairobi,Kenya
Summary
I strive to be an all rounded professional that delivers effectively and efficiently in my areas of expertise.
Overview
9
9
years of professional experience
4040
4040
years of post-secondary education
Work History
Customer Success Associate
Angaza
01.2024 - Current
- Strategic communication and Customer success
- Managing running product marketing campaigns
- Troubleshooting and handling escalation to resolution.
- Customer education and onboarding of new customers/merchants.
- Customer interaction and prospect analysis.
Customer service representative
CCI Global
Nairobi, Kenya
10.2022 - 07.2023
- Customer support and education to onboarding/existing customers
- Technical support and escalations management
- Handling of higher lifetime value customers
- Promoted to Tier 2 support team in 2 months time span
- Shutterfly USA & Costco Canada & USA Campaign
Assistant Project Manager
Life Bloom Services International
Naivasha, Kenya
06.2020 - 04.2021
- Household Food distribution Project, Menstrual Hygiene Project and Publicity Department
- Networking & formulating of strategic partnerships with key stakeholders.
- Facilitating data collection, management,analysis and reporting.
- Formulating sustainability campaigns on global giving.
- Team lead in local fundraising and strategic communications.
- Coordinate advocacy based forums, workshops and trainings(coaching & financial literacy).
- Development of work plans,activities deliverables with timelines.
- Organizations publicist both local & international, improving the organization visibility.
- Maintaining the organization website.
- Distributed food packages to 289 Households in Naivasha during Covid –19 Rapid Response – Household Program.
- Supported other projects like UN–End Child Slavery, Equality Now –EN– education project and OSIEA Project food distribution to 207 prostituted women in Naivasha.
- Reinforced partnership with Naivasha Kenya Red Cross in the course of sanitary towel distribution to 100 women for 8 months & girls also purchase of a 5000 liters water tank for a marginalized community in Suswa.
Data Collection Research Assistant
The African Early Childhood Network (AfECN)
11.2020 - 11.2020
- Research training, Data collection using ODK (Open Data Kit) , Infant/Toddler Environmental Rating Scale (ITERs Assessment Tool) & Report writing on Childcare Feasibility Study.
- The Feasibility study led to highlighting severe resource gaps and developmental risks for children, directly resulted in the launch of a new National Policy on Childcare Services in Women’s Prisons. This 2022 policy mandates improved nurturing care, specialized daycare facilities, and early childhood education within penal institutions.
Volunteer Assistant Project Officer
Young Men Champions
Naivasha, Kenya
06.2019 - 06.2020
- SGBV/GBV case Management
- Data Entry, front desk administration/customer service
Field Attachment
Naivasha Safe House
Naivasha, Kenya
05.2017 - 07.2017
- Court hearing of a defiled 3 year old girl by the dad
- Counseling sessions with the beneficiaries
- Report writing of monthly intake and discharge of beneficiaries
- Care giving roles to the children
- Homeschooling and life skills tutor
Education
Manage Successful Impact Evaluation Surveys (MSIES) -
Dime World Bank Group
Washington, United StatesBachelor of Arts - Community Development
Karatina University
Karatina, KenyaSkills
- Project Management
- Strategic Partnership
- Microsoft Excel
- Analysis
- Research & Data Management
- Customer Support
- Publicity & Communication
Accomplishments
Created an online campaign on Global Giving platform to solicit for sanitary towels funds & spearheaded Planning of organization first virtual fundraising event that raised KSH 294,000
Hobbies and Interests
- Project Management
- Sustainable
- Empowerment
- Communication
Personal Information
Title: Customer Success Associate
Languages
English
Proficient
C2
Swahili
Proficient
C2
Timeline
Customer Success Associate
Angaza
01.2024 - Current
Customer service representative
CCI Global
10.2022 - 07.2023
Data Collection Research Assistant
The African Early Childhood Network (AfECN)
11.2020 - 11.2020
Assistant Project Manager
Life Bloom Services International
06.2020 - 04.2021
Volunteer Assistant Project Officer
Young Men Champions
06.2019 - 06.2020
Field Attachment
Naivasha Safe House
05.2017 - 07.2017
Manage Successful Impact Evaluation Surveys (MSIES) -
Dime World Bank Group
Bachelor of Arts - Community Development
Karatina University