TIMOTHY MUNENE
Nairobi,Nairobi Province
Summary
Dynamic and goal-oriented professional with experience in customer interaction, sales, and communication. Adept at handling outbound calls, engaging with clients, and achieving sales targets. Looking to leverage my skills and enthusiasm for tele sales in a challenging Outbound Tele sales Representative role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Full-time
Mawingu Networks
2020.06 - 2026.02
- Worked collaboratively with cross-functional teams, demonstrating strong communication skills, especially when explaining technical concepts to non-technical stakeholders.
- Developed an internal automation tool using Node.js to assign tasks to customer care agents, significantly improving response times and the overall customer experience.
- Actively participated in sales presentations, translating technical concepts into easy-to-understand solutions for potential clients.
- Optimized and improved existing API applications, enhancing performance and scalability.
- Participated in client meetings, presenting solutions and effectively addressing client needs.
- Provided consistent and clear communication, ensuring that clients' requirements were met and exceeded expectations.
Full-time
Microsoft4Afrika
2019.10 - 2020.05
- Conducted outbound calls to prospective clients, effectively promoting products and services, with a focus on customer satisfaction.
- Developed RESTful APIs using Flask for a donation web application widely used for fundraising.
- Built rapport quickly, leading to increased conversion rates and sales.
- Integrated Microsoft Kaizala API with Power BI, enhancing real-time data analysis capabilities.
- Managed CRM to track leads, follow-ups, and ensure customer data was up to date. Managed projects with version control using GitHub and Azure DevOps.
Education
Bachelor's Degree - Business Computing
Jomo Kenyatta University of Agriculture and Technology
2016.01 - 2020.04
Automotive Mechatronics Engineering - undefined
Nairobi Technical Training Institute
2022.01 - 2025.01
Microsoft Certifications - Azure Fundamentals
Skills
- Sales and Negotiation
- Customer Service
- Cold Calling
- CRM Tools
- Goal-Oriented
- Time Management
- Communication & Persuasion
- Data Entry & Reporting
- Goal-Driven
- Adaptability
Custom
- Patricia Kanana, Software Engineer, Talent500, +971544461852
- Grace Nduta, Software Engineer, Pow water, +254708807403
Timeline
Automotive Mechatronics Engineering - undefined
Nairobi Technical Training Institute
2022.01 - 2025.01
Full-time
Mawingu Networks
2020.06 - 2026.02
Full-time
Microsoft4Afrika
2019.10 - 2020.05
Bachelor's Degree - Business Computing
Jomo Kenyatta University of Agriculture and Technology
2016.01 - 2020.04