Summary
Overview
Work History
Education
Skills
Personal Information
Accreditations
Awards
Certification
Accomplishments
Affiliations
Work Preference
Quote
Languages
Timeline
Generic
Timothy Kevin Mutisya

Timothy Kevin Mutisya

Sales & Marketing Enthusiast
Nairobi

Summary

Seasoned Senior Management Professional with over a decade of Sales & Marketing experience. Dynamic and accomplished Sales Account Manager known for breaking sales records and retaining key accounts. Skilled in developing long-term business relationships, targeted account acquisitions, and contract negotiation. Proven track record of sustaining revenues in competitive markets by identifying opportunities and providing innovative business solutions. Proficient in Contact Centre Operations, Customer Service, Sales Support Management, Vendor Relationships, and Business Process Improvement. Motivational leader and mentor adept at managing multicultural teams and delivering high client satisfaction levels. Seeking challenging senior managerial roles in a well-structured organization.

Overview

27
27
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
1
1
Certificate

Work History

Senior Sales & Key Account Manager

Sabron Tech Ltd
09.2023 - Current
  • Building Pipeline & Maintaining Long Term relationships with Travel Agents & Airlines Vendors.
  • Coordinating with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
  • Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
  • Built and maintained strong client relationships to drive business growth.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problem solving.
  • Building and maintained strong client relationships to drive business growth.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Managing complex negotiations with key accounts, securing long-term partnerships.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Organizing & participating in industry events and conferences to network and promote company offerings to potential clients.
  • Identifying new business opportunities through cold calling, networking, marketing and prospective database leads.

Regional Sales Manager (Automative Division)

Bethel Dream Light Ltd
01.2019 - 07.2023
  • Manage Relationships with Banks Clients and loan financing companies to facilitate financing of motor vehicle purchases.
  • Establish and maintain excellent rapport with existing customer portfolio and advising clients on lending options as well as qualifications.
  • Maintain and establish rapport with several banks to ensure clients financing needs are facilitated as per their budgets and needs.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Advising and requesting clients on documents and qualifications to facilitate quick approval from banks.
  • Establish partnership with banks and financial institutions for facilitate better financing deals.
  • Establish Marketing Campaigns with Banks and Financial Institution.
  • Defining Potential Customer base, monitoring customer needs, creating accountability measures & tracking monthly progress.
  • Managed team of 35 regional sales representatives and consistently achieved high sales targets.
  • Evaluated & made improvements to customer service programs-built referral programs & increased appointment ratios.
  • Meeting with clients, understanding requirements, conducting data analysis, presenting findings, formulating plans, evaluating progress, and staying updated in their field.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Finalized sales contracts with high-value customers.
  • Perform credit processing and assessment, including financial analysis and advising and requesting clients on documents and qualifications to facilitate quick approval from banks.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.

Senior Account Manager - Enterprise Sales

Emirates Integrated Telecommunications Co., PJSC (EITC) (DU)
06.2008 - 12.2017
  • Developing customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
  • Liaise with various Departmental Managers to ensure prospective customers are satisfied with our services and analyzing daily, weekly, monthly, & quarterly reports on sales/target achievement and gaps performance of the individual members in order to continuously and effectively manage operational duties.
  • Presented professional image consistent with company's brand values.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • High-level engagement with premium accounts management & key stakeholders in order to develop comprehensive account plan & strategy.
  • Data Cleansing of Huge Cooperate accounts (This exercise is to clean the customer accounts of any unnecessary usage or expenditure).
  • Acknowledged for Surpassing all my Sales Targets, Managing a Sales Team, & Bringing in more than 200 new cooperate Accounts.
  • Data Cleansing of all Cooperate Accounts in the system to ensure we have provided the correct products and the Billing is accurate.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Attended monthly sales meetings and quarterly sales trainings.

Corporate Travel Officer

Emirates Airlines Group
04.2004 - 05.2008


  • Making travel related reservations and issue tickets to clients ensuring compliance with all Airline rules and regulations and that product delivered is commensurate with client requirements and expectations.
  • Recommend alternate classes of travel, routes or carriers, in the case of non-availability of seats, and effectively sell space (keeping in mind carriers that have been prioritized by the department) and products to increase revenue for Dnata Agencies, seeking at the same time opportunities to up-sell and cross-sell, using the systems made available by the department.
  • Control and maintaining records of all revenue accountable documents.
  • Informing customers about mandatory requirements covering their journey such as passport, visa, health, and insurance requirements as well as other details such as check-in place and time.
  • Providing the highest standard of customer service to clients whether Retail, Government, or Corporate to ensure error free matters that maximize customer satisfaction and revenue as well.
  • Highest Sales Incremental Revenue - Emirates Airlines in the year 2004.
  • Worked in the Back Office, Call Centre, Holiday Department & corporate Sales Office

Sales Executive

Al Mashriq Aluminum & Glass Company
10.2001 - 04.2004
  • Provide Support and Ensure Timely Processing of All Customer Orders Including monitoring Order Inception to Delivery.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Customer Service Representative - (Casual)

Kenya Breweries Limited Company
02.1998 - 04.2000
  • Making regular visits to clients to update them on new products and services while at the same time work towards constantly improving working relationship.
  • Conducting Promotions to ensure the awareness of the product.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Produce campaign case studies on a regular basis and upon request.
  • Merchandising.
  • Responded to customer requests for products, services, and company information.

Education

Certificate of Mastery - Sales Account Managers Development Program

Huthwaite University

Diploma in Sales & Marketing - undefined

Career Training Institute

Skills

Personal Information

Nationality: Kenya

Accreditations

  • ILM - International Leadership Management
  • Spin & Negotiation Skills Training
  • Business Excellence - The Fundamentals of quality.
  • Persuasion & Influencing
  • Develop the Leader in You.
  • Principles & Practice of Selling & Marketing
  • Sales Management & Public Relations
  • Strategic Planning in Sales and Marketing
  • The 7 Habits of Highly Effective People
  • Economics & Business Communication

Awards

  • Highest Sales Incremental Revenue, Emirates Airlines, 09/30/04
  • Sales Incremental Revenue, DU, 12/31/13
  • Best Performing Account Manager, DU, 12/31/15
  • SPOT Award, DU, 01/01/15 to 12/31/17
  • Best Performing Senior Account Manager, DU, 12/31/17

Certification

CSP - Certified Sales Professional

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.

Affiliations

  • Volunteering
  • Community involvement

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefits

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Timeline

Senior Sales & Key Account Manager

Sabron Tech Ltd
09.2023 - Current

Regional Sales Manager (Automative Division)

Bethel Dream Light Ltd
01.2019 - 07.2023

Senior Account Manager - Enterprise Sales

Emirates Integrated Telecommunications Co., PJSC (EITC) (DU)
06.2008 - 12.2017

Corporate Travel Officer

Emirates Airlines Group
04.2004 - 05.2008

Sales Executive

Al Mashriq Aluminum & Glass Company
10.2001 - 04.2004

Customer Service Representative - (Casual)

Kenya Breweries Limited Company
02.1998 - 04.2000

Diploma in Sales & Marketing - undefined

Career Training Institute

Certificate of Mastery - Sales Account Managers Development Program

Huthwaite University

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Timothy Kevin MutisyaSales & Marketing Enthusiast