TIMOTHY KAMAU MWANGI
Nairobi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
3
3
Certifications
Work History
Operations Manager
Electronic Power and Communications Ltd
01.2007 - Current
- Set, enforced and optimized internal policies to maintain responsiveness on demand for products and services ensuring Safaricom products reach the market in time with no stockout.
- Established positive and effective communication amongst staff and organization leadership reducing miscommunication as well as missed deadlines by 95%.
- Planned and reorganized personnel and logistics for operations resulting to highly trained personnel ready to act quickly in critical roles.
- Devised process to boost long-term business success and increased profit level by over ten million.
- Partnered with vendors and suppliers to effectively manage and contain budget allocation
- Created and established policies and procedures to safeguard organization vision.
- Ensuring aligned goals and incentives for every member in logistic network align well with cost set for department.
- Provided high standard of support, coaching and mentoring to individual team members to ensure sustained business growth.
- Ensured individual productivity was measurable for reward purpose.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Warehouse Manager
Kenya Planters Cooperative Union (KPCU)
01.2001 - 01.2006
- Warehousing: Boosted warehouse operations performance by overseeing dispatch and setting optimal employee schedules.
- Drove personnel performance by appraising job results, counseling personnel on needed improvement and disciplining for substandard conduct achieving over 90% rating.
- Inventories: Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. Reduced stock discrepancies by over 95%.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing of delivery and invoices.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Distribution: Integrated warehouse operations with existing and new business process reducing turn round time to 90%.
- Oversaw upkeep of equipment in good physical condition and where necessary repairing and placing orders for new ones. Reduced vehicle loading period to less than 30 minutes.
- Transportation: Improved delivery plans with strong scheduling knowledge, organizational skills as well as route development expertise.
- Safety: Redesigned warehouse layout to accommodate new equipment, maximize space utilization as well as minimizing accidents to one or 98%. Ensured the warehouse met safety, environmental and health standards.
- HR aspects Facilitated staff planning for the warehouse leading to recruitment, orientation and development.
- Organized audit exercised and ensured compliance across warehousing activities with zero recheck.
- Performance management. Set performance indicators against specific roles and ensured continuous performance throughout the rating period.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Assistant Supervisor (Claims Department)
Madison Insurance Company Ltd
01.1994 - 01.2000
- Thoroughly understood all claims procedure and documentation requirements which reduced turn round time to seven days.
- Expressly responded to clients in accordance with the business way of claim procedure
- Keenly identified suspicious claims and initiated investigation reducing fictitious claim by over 95 %
- Submitted documentation and reports to upper management.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Supported Supervisor by preparing production reports and collating quality documentation.
Education
Certificate - Warehousing and Inventory Management
Shipping College (United Kingdom)
United Kingdom01-2016
Master of Business Administration - International Business
Atlantic International University
United State Of America01-2013
Diploma - Export and Import Office Practice
Institute of Commercial Management (UK)
United Kingdom01-1997
Diploma - Clearing and Shipping Management
Dynamic Institute of Management
Nairobi01-1996
Diploma - Clearing and Shipping Management
Institute of Commercial Management (UK)
01-1996
Bachelor of Commerce - Business Administration
University of Nairobi
Nairobi01-1993
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Organizational management
Team leadership
Operations monitoring
KPI tracking
Decision-making
Business planning
Inventory management
Customer retention
Strategic planning
Certification
Safaricom Dealer Management course - Jomo Kenyatta University of Agriculture and Technology | April 2009
Accomplishments
- Saved the company approximately 20 million by thwarting a planned robbery.
- Reduced lost workdays and recordable incidents to less than three by implementing a safety awareness program.
- Reduced operational expenses by sixty percent by streamlining branch operations.
- Documented and resolved storage space which led to reduction in tracing and tracking of goods in the warehouse.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Electronic Power and Communications Ltd
01.2007 - Current
Warehouse Manager
Kenya Planters Cooperative Union (KPCU)
01.2001 - 01.2006
Assistant Supervisor (Claims Department)
Madison Insurance Company Ltd
01.1994 - 01.2000
Diploma - Clearing and Shipping Management
Institute of Commercial Management (UK)
Certificate - Warehousing and Inventory Management
Shipping College (United Kingdom)
Master of Business Administration - International Business
Atlantic International University
Diploma - Export and Import Office Practice
Institute of Commercial Management (UK)
Diploma - Clearing and Shipping Management
Dynamic Institute of Management
Bachelor of Commerce - Business Administration
University of Nairobi