Tiffany Wasonga
Nairobi, Nairobi Province
Summary
I handled inbound and outbound customer interactions, providing support, resolving inquiries, and ensuring a positive customer experience and mentorship for Youth at risk programs.
- My responsibilities included to engage with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development, Hope World Wide Kenya.
- Communicated with challenged and troubled children in an effort to exact positive impact and influence. Improved children’s behaviors through coping skills and other therapeutic interventions.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization. Responding to calls and messages, troubleshooting issues and processing requests.
- I utilized strong communication and problem-solving skills to enhance customer satisfaction and meet performance targets in a fast-paced environment In my time in both AmeriGas and American Airlines campaigns, CCI Kenya.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Rishi Jatania
11.2024 - Current
- I assisted customers with flight bookings, changes, cancellations and travel, and travel inquiries. I provided accurate information on fares, schedules, and baggage policies while in American Airlines Campaign in CCI Kenya since April 2025. From December 2024 March 2025, I have worked with AmeriGas in answering all matters concerning Propane and deliveries.
Education
Certificate - Computer Packages program
Computer For Schools Kenya
Nairobi, Nairobi Province, Kenya04-2023
Skills
- Call center operation (customer support)
- Customer support, CRM systems
- Creativity
- Presentation skills
- Verbal communication
- Sales support
- Answering telephones and call management
- Product knowledge
- Order handling
- Phone support
- Content management
- Public speaking
- Public, corporate relations
- Basic computer maintenance
- Office tools: Word, Excel, Outlook
- E-mail and internet
- Independent working
- Empathy
- Mentoring
- Team leadership
- Teamwork
- Efficiency
- Conflict management and resolution
- Child protection
- Youth work
- Social Work
LANGUAGES
English
Spoken: Fluent
Written: Fluent
Timeline
Customer Service Agent
Rishi Jatania
11.2024 - Current
Certificate - Computer Packages program
Computer For Schools Kenya
References
Sharon, manager, OmonyoSharon@gmail.com.
+254 721550880, Glorious Agency