TIBERIUS MGENDI OTIENO
Nairobi
Summary
Dynamic freelancer with a proven track record in developing engaging content and enhancing online visibility for diverse clients. At Remotask, I excelled in resolving technical inquiries and improving support processes. Skilled in strategic planning and client collaboration, I consistently identify opportunities that drive success and innovation.
Overview
9
9
years of professional experience
Work History
Freelancer
Self-Employed
07.2021 - Current
- Developed engaging content for various clients across multiple industries.
- Collaborated with clients to understand their needs and tailor services accordingly.
- Utilized digital marketing tools to enhance online visibility for client brands.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
Support Specialist-Online
Remotask
01.2020 - 06.2022
- Provided technical support to customers via phone and email.
- Resolved customer inquiries and issues promptly and effectively.
- Collaborated with team members to improve support processes.
- Assisted in training new staff on customer service protocols.
- Escalated complex issues to senior team members for resolution.
- Participated in team meetings to share feedback and insights.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Attachment
Small and Medium Enterprise Authority
Migori
01.2018 - 04.2018
- Department of Trade Migori County
Education
Bachelor of Science - Entrepreneurship
Jomo Kenyatta University of Agriculture and Technology
01.2019
Computer packages -
Wondrous College
04.2015
KCSE -
Kokuro boys Secondary School
01.2014
KCPE -
Rapogi mixed primary school
01.2010
Skills
- Good marketing skills
- Problem solving
- Client collaboration
- Leadership skills
- Innovator
- Strategic planner
Languages
- English
- Kiswahili
Telephone Number
0701451196
Personal Information
- ID Number: 33324471
- Date of Birth: 05/15/96
- Nationality: Kenyan
Hobbies and Interests
- Reading
- Social Networking
- Travelling
- Research
Timeline
Freelancer
Self-Employed
07.2021 - Current
Support Specialist-Online
Remotask
01.2020 - 06.2022
Attachment
Small and Medium Enterprise Authority
01.2018 - 04.2018
Bachelor of Science - Entrepreneurship
Jomo Kenyatta University of Agriculture and Technology
Computer packages -
Wondrous College
KCSE -
Kokuro boys Secondary School
KCPE -
Rapogi mixed primary school