THOMAS WAWERU MBITI

• Implement effective sales strategies and lead sales personnel.
• Ensure growth of the secured portfolio (loan book).
• Implement performance management.
• Provide branch leadership through effective planning, communication, training, mentoring and coaching.
• Motivating, mentoring and ensuring high energy levels of the team members.
• Sourcing for new businesses through onboarding new customers and establishing new MOUs.
• Ensure safekeeping of branch assets,
• Ensure strict adherence to company policies.
• Establish and maintain a system that fosters a culture of growth.

• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Held weekly team meetings to inform team members on company news and updates.
• Built strong relationships with customers through positive attitude and attentive response.

• Sales and recruitment target achievement
• Sourcing for new business in the branch
• Ensuring continuous training high energy levels of the teams in the branch
• Ensuring that there is growth in the number of actual sales representatives
• Ensuring retention of sales representatives for the branch
• Timely submission of reports that is sales, tent, cycle plan and marketing penetration report and branch status report
• Ensuring that loan rejection rate is below 10% in the branch.

• To achieve your loan targets as per the schedule below
• To conduct product promotion, field marketing and sales
• To service client queries in the area where you work
• To find potential customers for our loan products, give them accurate advice as to their qualification for a loan and then to complete the sale
• To qualify the potential customers using the affordability calculation and the repayment schedule
• To ensure the loan application forms are filled in properly and ensuring all attachments required are attached
• To bar code the loan and ensure the promise of 24 hours to the customer is kept and then send the physical application forms and attachments to head office
• To provide customers with advice on top-ups, refinancing or buy-offs
• To communicate closely with the Branch Coordinator to advice on progress and any challenges you may be facing.

• Extract and analyze departmental data
• Consolidate data for preparation of periodic performance contracts report
• Carry out census activities of pedestrians and others
• Prepare operations staff overtime time cards
• Storage of data and records.
• Utilized advanced software tools to efficiently manage large volumes of data without compromising accuracy or quality.
• Simplified complex statistical concepts for non-technical audiences during presentations and meetings.