Thomas Mwamlanda Dzombo

Work History

Alghanim Hotels

03.2023 - Current

Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
Disposed of trash and recyclables each day to avoid waste buildup.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Responded to requests from patrons for linens and toiletries.
Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
Changed bed linens and collected soiled linens for cleaning.
Hang, cleaned and rehung draperies to maintain freshness.

MVULI HOTEL

02.2021 - 02.2023

Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
Examined dried clothes to identify stains, tears and issues.
Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Maintained safety practices at all times to protect personnel and laundry loads.
Assisted with unloading and loading customer laundry items.
Cleaned machine filters and lubricated equipment.
Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.

Rose Dry Cleaners

01.2018 - 01.2020

Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
Assisted in maintaining inventory levels, ordering supplies as needed to avoid disruptions in daily operations.
Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
Increased productivity with proper machine loading, ensuring optimal water usage and detergent distribution.
Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.