Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Thomas Ngoha

Administrator
Nairobi
Thomas Ngoha

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

12
years of professional experience
1
Language

Work History

Mavuno Church - South Campus
Nairobi

Administrator
11.2022 - Current

Job overview


  • Entered and maintained departmental records in company database.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Collected, validated, and distributed information to employees.

Aranis Kenya Limited
Nairobi

Human Resources Officer
05.2020 - 04.2023

Job overview

  • Coordinated employee placements and administrative details.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Assisted directors with employee disputes, disciplinary actions and other workplace issues.
  • Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Drafted and documented employee handbook and company policies to reduce compliance risks.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collected and analysed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour.

Mavuno Church
Nairobi

Roving Administrative Assistant
06.2019 - 03.2022

Job overview

  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.

Youth Association for Road Safety (YAROSA)
Nairobi

Human Resources & Administration Officer
11.2018 - 03.2022

Job overview

  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Processed employee termination paperwork at direction of supervisory staff.
  • . Developed, revised, and recommended personnel policies and procedures applicable to YAROSA
  • Converted employee status from temporary to permanent.

Pins To Planes Group Limited
Nairobi

Operations & Human Resources Officer
02.2017 - 11.2018

Job overview

  • Increased profit by streamlining operations.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
  • Coordinated employee placements and administrative details.
  • Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
  • Drafted and implemented Pins To Planes Group's Organizational Processes by way of Policy Document.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Assisted with writing job postings and job descriptions for boards.

Pins To Planes Group Limited
Nairobi

Business Development & Logistics Officer
08.2014 - 01.2017

Job overview

  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Compiled product and customer data to generate informed profit projections.
  • Kept meticulous client notes and updated account information in company databases.
  • Represented company and promoted products at conferences and industry events.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Implemented systems and procedures to increase sales.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Skypath International LTD
Nairobi

Marketing & Administrative Officer
01.2012 - 07.2014

Job overview

  • Wrote engaging and successful marketing, advertising, and website copy.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
  • Developed campaigns and specific marketing strategies for clients.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Updated customer database and generated lists and counts for direct marketing projects.
  • Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
  • Shadowed senior personnel on complex marketing pursuits to build skills set.
  • Onboarded new team members and coached personnel in marketing tasks.
  • Administered and procured funding for new marketing programs.
  • Maintained inventory of marketing literature, archive files and sample files.
  • Completed in-depth reviews of market conditions and customer preferences.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Developed strategies to streamline and improve office procedures.

Skypath International LTD
Nairobi

Marketing & Administrative Assistant
07.2011 - 01.2012

Job overview

  • Identified appropriate marketing channels and target customers for campaigns.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Conducted thorough research to construct creative and fresh ideas.
  • Tracked marketing efforts to monitor results in real-time.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Sudan Women In Development & Peace (SWIDAP)
Nairobi

Administrative Assistant Cum Driver
01.2011 - 05.2011

Job overview

  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Entered data into system and accurately updated customer accounts.
  • Conducted research to assist with routine tasks and special projects.
  • Created and updated records and files to maintain document compliance.
  • Identified communication channels to set roadmap to distribute information.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Sorted mail and dispersed to correct departments and employees.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Prepared and edited documents and reports for quality and accuracy.
  • Processed invoices and expenses to facilitate financial management.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Sought feedback and guidance from supervisors to improve on areas of weakness.
  • Scheduled meetings and appointment to prevent scheduling conflicts.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.

Education

Kenya Institute Of Management
Nairobi, Kenya

Diploma In Business Management from Business Management
01-2011

University Overview

Chania Boys' High School
Thika, Kenya

Kenya Certificate of Secondary Education
11-2006

University Overview

Skills

  • P>Travel coordination
  • P>Documentation and reporting
  • P>Office administration
  • P>Operations oversight
  • P>Office management
  • P>Administrative support
  • P>Strategic planning
  • P>Technical Support
  • P>Expense reporting
  • P>Staff Management
  • Office Management
  • Strategic Planning
  • Expense Reporting
  • Orientation and Training
  • Personable and Approachable
  • Recordkeeping and File Management

Interests

Cycling, hiking, reading and music

Timeline

Administrator
Mavuno Church - South Campus
11.2022 - Current
Human Resources Officer
Aranis Kenya Limited
05.2020 - 04.2023
Roving Administrative Assistant
Mavuno Church
06.2019 - 03.2022
Human Resources & Administration Officer
Youth Association for Road Safety (YAROSA)
11.2018 - 03.2022
Operations & Human Resources Officer
Pins To Planes Group Limited
02.2017 - 11.2018
Business Development & Logistics Officer
Pins To Planes Group Limited
08.2014 - 01.2017
Marketing & Administrative Officer
Skypath International LTD
01.2012 - 07.2014
Marketing & Administrative Assistant
Skypath International LTD
07.2011 - 01.2012
Administrative Assistant Cum Driver
Sudan Women In Development & Peace (SWIDAP)
01.2011 - 05.2011
Kenya Institute Of Management
Diploma In Business Management from Business Management
Chania Boys' High School
Kenya Certificate of Secondary Education

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