Cycling, hiking, reading and music
Thomas Ngoha
Administrator
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Administrator
Mavuno Church - South Campus
Nairobi
11.2022 - Current
- Entered and maintained departmental records in company database.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Collected, validated, and distributed information to employees.
Human Resources Officer
Aranis Kenya Limited
Nairobi
05.2020 - 04.2023
- Coordinated employee placements and administrative details.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Assisted directors with employee disputes, disciplinary actions and other workplace issues.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected and analysed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour.
Roving Administrative Assistant
Mavuno Church
Nairobi
06.2019 - 03.2022
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Human Resources & Administration Officer
Youth Association for Road Safety (YAROSA)
Nairobi
11.2018 - 03.2022
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Tracked various statistics and kept detailed records to support human resources department.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Processed employee termination paperwork at direction of supervisory staff.
- . Developed, revised, and recommended personnel policies and procedures applicable to YAROSA
- Converted employee status from temporary to permanent.
Operations & Human Resources Officer
Pins To Planes Group Limited
Nairobi
02.2017 - 11.2018
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Coordinated employee placements and administrative details.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Drafted and implemented Pins To Planes Group's Organizational Processes by way of Policy Document.
- Completed human resource operational requirements by scheduling and assigning employees.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
Business Development & Logistics Officer
Pins To Planes Group Limited
Nairobi
08.2014 - 01.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Compiled product and customer data to generate informed profit projections.
- Kept meticulous client notes and updated account information in company databases.
- Represented company and promoted products at conferences and industry events.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Implemented systems and procedures to increase sales.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Marketing & Administrative Officer
Skypath International LTD
Nairobi
01.2012 - 07.2014
- Wrote engaging and successful marketing, advertising, and website copy.
- Identified appropriate marketing channels and target customers for campaigns.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
- Developed campaigns and specific marketing strategies for clients.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Updated customer database and generated lists and counts for direct marketing projects.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Onboarded new team members and coached personnel in marketing tasks.
- Administered and procured funding for new marketing programs.
- Maintained inventory of marketing literature, archive files and sample files.
- Completed in-depth reviews of market conditions and customer preferences.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
Marketing & Administrative Assistant
Skypath International LTD
Nairobi
07.2011 - 01.2012
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Conducted thorough research to construct creative and fresh ideas.
- Tracked marketing efforts to monitor results in real-time.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Administrative Assistant Cum Driver
Sudan Women In Development & Peace (SWIDAP)
Nairobi
01.2011 - 05.2011
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Entered data into system and accurately updated customer accounts.
- Conducted research to assist with routine tasks and special projects.
- Created and updated records and files to maintain document compliance.
- Identified communication channels to set roadmap to distribute information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Sorted mail and dispersed to correct departments and employees.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Prepared and edited documents and reports for quality and accuracy.
- Processed invoices and expenses to facilitate financial management.
- Maintained tidy and professional office space to give positive first impression to visitors.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
Education
Diploma In Business Management - Business Management
Kenya Institute Of Management
Nairobi, Kenya 01.2008 - 01.2011
Kenya Certificate of Secondary Education -
Chania Boys' High School
Thika, Kenya 02.2003 - 11.2006
Skills
Travel coordination
undefinedInterests
Timeline
Administrator
Mavuno Church - South Campus
11.2022 - Current
Human Resources Officer
Aranis Kenya Limited
05.2020 - 04.2023
Roving Administrative Assistant
Mavuno Church
06.2019 - 03.2022
Human Resources & Administration Officer
Youth Association for Road Safety (YAROSA)
11.2018 - 03.2022
Operations & Human Resources Officer
Pins To Planes Group Limited
02.2017 - 11.2018
Business Development & Logistics Officer
Pins To Planes Group Limited
08.2014 - 01.2017
Marketing & Administrative Officer
Skypath International LTD
01.2012 - 07.2014
Marketing & Administrative Assistant
Skypath International LTD
07.2011 - 01.2012
Administrative Assistant Cum Driver
Sudan Women In Development & Peace (SWIDAP)
01.2011 - 05.2011
Diploma In Business Management - Business Management
Kenya Institute Of Management
01.2008 - 01.2011
Kenya Certificate of Secondary Education -
Chania Boys' High School
02.2003 - 11.2006
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