AI
Thomas Katiku Ngao
Engineer
Nairobi
Summary
Experienced Sales Engineer with over 10 years of success in the manufacturing industry within the Eastern Africa region, with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Regional Sales Engineer- Oil Free Air Division
Atlas Copco Eastern Africa Ltd
Eastern Africa Region
3 2016 - Current
- Responsible for market share growth of the Atlas Copco Oil-Free Air Division in the Eastern Africa region
- Identified and established new sales opportunities, facilitated training sessions, provided technical information for decision making, offered support and collaboration with aftermarket team, assisted the marketing team in developing campaign strategies, and utilized CRM tool for managing visit reports, leads, and opportunities.
- Negotiated favorable contract terms with clients, ensuring mutual profitability while maintaining a strong working relationship.
- Improved regional sales performance by identifying and targeting high-value clients.
- Delivered engaging product training sessions for both clients and internal teams, enhancing understanding of key features and benefits.
Sales Engineer
Car and General Group
Mombasa, Kenya
05.2013 - 02.2016
- Prospected new markets for Cummins engines and parts, helped customers identify correct parts, managed ordering process, recruited and managed dealers, up-sold and cross-sold to meet customer needs, handled customer requests and resolved complaints, and assisted with stock controlling.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Liaised with assigned accounts to foster relationship development.
Sales Engineer
Amaan Logistics
Nairobi, Kenya
08.2012 - 06.2013
- Maintained communication with existing clients, processed sales orders, arranged meetings with potential customers, followed up on debts and outstanding invoices.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
Intern
Ministry of Industrialization
Kenya
09.2011 - 10.2011
- Assisted the Ministry in conducting a national survey of local manufacturers, interviewed enterprise owners, and provided recommendations on technical and machinery capability.
Education
Master of Science, Energy Management -
University of Nairobi
Current -
Bachelor of Science (BSc), Mechanical Engineering - undefined
University of Nairobi
01.2007 - 04.2012
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Kitise Secondary School
01.2002 - 04.2005
Skills
Time management abilities
Technical Troubleshooting
Interpersonal Skills
Sales Pipeline Management
Presentation Skills
Technical Sales Expertise
Team Collaboration
CRM software proficiency
Territory Management
Professional Technical Training
- Ongoing Training in AI Career Essentials through ALX, anticipating the acquisition of essential AI-related competencies.
- Attended Persuasive Inquiry course and training on Airchitect, held in Airpower, Belgium, 2017.
- Participated in Smart Air Solutions Days for training on new products, collaboration between teams, and product-specific trainings, Antwerp, Belgium, 2018.
- Attended Low Pressure Specialist Seminar, gaining insights into low pressure product utilization, market approaches, and applications held in Antwerp, Belgium, 2019.
Key Skills And Abilities
- Developed technical proficiency through gaining analytical skills in problem-solving and project management.
- Ability to lead self to accomplish both personal and professional goals. Learned to streamline tasks to boost efficiency.
- Enhanced sales proficiency by mastering essential skills in prospecting, customer service, communication, and teamwork to drive sales growth.
- Keen to provide an excellent customer service by assisting customers to navigate the buying process, ensuring they found solutions that truly meet their requirements.
- Energy Management: Conducted audits and developed operational standards.
- Customer Relations: Maintained empathetic service, managed queries and grievances, and ensured effective communication.
Linkedin Learning Courses Certifications
- Sales: Closing Strategies
- Building Resilience
- Leveraging your personal brand - social media.
- Developing a growth mindset
- Overcoming Your Fear of Public Speaking
- Storytelling with Data
- Improving Your Thinking
- Tips for Better Business Writing
- Persuasive Selling
- Habits to Win Every Day
- Building a Diverse Professional Network
- How to Speak So People Want to Listen
References
- Mr. Paul Munguti, Digital Payments Consultant, Kenswitch, +254 720673578
- Mary Mkamburi, Head of Human Resources, WFP, +254 721 512374, mary.mkamburi@wfp.org
Interests
Hobbies
Reading - a member of Mens Book Breakfast
Timeline
Master of Science, Energy Management -
University of Nairobi
Current -
Sales Engineer
Car and General Group
05.2013 - 02.2016
Sales Engineer
Amaan Logistics
08.2012 - 06.2013
Intern
Ministry of Industrialization
09.2011 - 10.2011
Bachelor of Science (BSc), Mechanical Engineering - undefined
University of Nairobi
01.2007 - 04.2012
undefined
Kitise Secondary School
01.2002 - 04.2005
Regional Sales Engineer- Oil Free Air Division
Atlas Copco Eastern Africa Ltd
3 2016 - Current