THERESIA MBITHE MUMO
NAIROBI
Summary
A licensed registered nurse with a Bachelor of Science in Nursing. A highly skilled registered nurse with a passion for quality nursing care and patient safety. Managed a 200-bed capacity hospital as a patient-centered hospital with a focus on personalized patient care. Practiced evidence-based nursing care with a focus on health outcomes. Responsible for onboarding new nursing staff and ensuring good understanding of hospital polices and adherence to health standards. Experience in conducting health care audits using internationally accredited standards called SafeCare Healthcare standards. Experience in forming quality structures and processes in the hospital, for example formation of committees on risk management, quality assurance, infection prevention & control, mortality & morbidity committees. Led the accreditation process of the company by an external accreditation body called KENAS (Kenya accreditation service). A trainer of trainers on Health Care Standards, infection prevention & control and psychological first aid.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR QUALITY ASSESSOR
PharmAccess Foundation
05.2017 - Current
- Assessed the quality of care and services provided in hospitals through SafeCare Healthcare Standards, Methodology and Processes
- Collected, synthesized, and analyzed health facility assessment evidence to make findings and recommendations
- Mentored other staff and shares information to ensure knowledge transfer and consistency of understanding regarding the applicable standards, operating procedures, and organizational goals
- Trained hospital staff on SafeCare Health care standards
- Helped hospital staff form quality structures and processes i.e., formation of committees such as risk management committee, infection prevention & control, occupational health and safety, morbidity and mortality review committees, and quality assurance committees
- Formed internal audit tools for hospitals for various service areas processes especially measuring health outcomes
- Lead PharmAccess in the KENAS accreditation activities
- Oversaw institutionalization of ISO/IEC 17021-1:2015 standards
- Organized and conducts annual internal quality audit in PharmAccess Foundation
- Prepared accurate reports to inform decision-making
- Communicated to potential healthcare providers, licensee partners and government entities about SafeCare Standards
- Supported the on-boarding process for healthcare providers, licensee partners and government entities
- Coordinates the planning, implementation and reporting of program specific activities as assigned.
REGISTERED NURSE
Kagio Hospital
01.2016 - 05.2017
- Assessed, planned, implemented nursing interventions and evaluated patient's outcomes
- Pre and post operative care to patients undergoing different surgeries
- Administered medication and treatments and monitored patients for side effects
- Performed nursing procedures such as wound care, insertion of intravenous lines, insertion of nasogastric tubes, insertion of urinary catheters etc
- Through aseptic technique
- Prompt cannulation of patients, administration of emergency drugs and other medication as prescribed
- Drew blood, urine samples and other body fluids for lab investigations
- Assisted medical doctors in procedures such as lumbar puncture and bone marrow aspirate
- Facilitated patients' admission and initiating discharge plans
- Participated in ward rounds, conferences, and meetings
- Participated in meeting patients' nutritional needs through nasal-gastric tubes and assisted feeding
- Monitored patient vital signs, documented findings and intervened accordingly
- Maintained records on patients/clients' health condition and care
- Facilitated patient referrals when necessary
- Provided health education and counselling to patients/clients, their families on identified health needs
- Ensured effective use and safety of assigned medical supplies and equipment that included infusion pump, nebulizers and ECG machine
- Monitored healthcare outcomes at the service delivery unit and preparing reports
- Conducted infection prevention and control audit in the inpatient department
- Optimal use of the standard operating procedures and hospital policies
- Supervised nursing team to deliver quality nursing care to patients
- Duty allocation for the nursing staff
- Orientated and inducted new nurses in the inpatient units
- Leave management, sick off, appraisals and recruitment of nurses
- Ensured safe environment for patients, staff, and visitors.
SOCIAL FRANCHISE COORDINATOR
Marie Stopes Kenya
10.2012 - 07.2015
- Selected and recruited private Health care facilities into the Amua Family Planning network as per the recruitment criteria in liaison with Ministry of Health (MOH)
- Effective collaboration with other stakeholders in the ACCESS, AHME and Tupange/KURHI program and MOH at County and Sub County level
- Established a strong linkage with the County teams and supported them in selected activities e.g., technical working groups (TWG)
- Monthly site visit to all facilities to ensure effective family planning program rollout
- Conducted routine needs assessment to inform the key inputs that drive performance e.g., training gaps in family planning, IMCI (Integrated Management of Childhood Illnesses) and cervical cancer screening, maternal, newborn and child health
- Conducted trainings on LARC-Long acting and reversible contraceptives and mentored nurses on IMCI and FP (family planning)
- Conducted quarterly clinical quality audit and drew action plans
- Reported any clinical complications as they arise in the healthcare facilities to the quality department and undertook remedial measures
- Created demand for Family planning services in the Amua network with focus on youth and young women
- Scheduled and convened quarterly cluster meetings for sharing best practice among the Amua network
- Submitted monthly and quarterly donor reports.
ASSISTANT OUTPATIENT MANAGER
Gertrude's Children Hospital
10.2011 - 02.2012
- Assisted in the implementation of goals, objectives, policies, procedures, and systems for all operational areas of the Outpatient department
- Supervised all staff at the outpatient department
- Conducted CMEs (Continuous medical education) on emergency preparedness and mentored nursing staff
- Oversaw overall running of the outpatient department that included staffing, stock management and patient care
- Attended regular networking and planning meetings
- Conducted annual performance appraisal of staff in the outpatient department
- Filled requisite monthly and quarterly performance reports
- Build seamless and differentiated customer experiences including monitoring client turnaround time in the OPD
- Monitored customer satisfaction through direct interviews and daily customer feedback questionnaires to improve the quality of care.
REGISTERED NURSE
Gertrude's Children Hospital
03.2007 - 09.2010
- Assessed patients' needs, made nursing diagnosis, planned, intervened, and evaluated nursing care
- Monitored patients' vital signs and intervened appropriately
- Ensured correct custody, control, and administration of all medicines
- Participated fully in patient care both surgical and medical
- Participated in ward rounds and conferences
- Coordinated patient care with other departments like radiology, laboratory, operating theatre, and physiotherapy
- Prompt cannulation, administration of emergency drugs and resuscitation of patients
- Effective and efficient execution of nursing duties in the outpatient department
- Prepared equipment and assisted medical doctors in performing clinical procedures
- Pre and post operative care to patients undergoing different surgical procedures
- Supported patients' nutritional needs through nasal gastric tube feeding and assisted feeding
- Provided health education to patients and family
- Ensured efficient patient admission process from the satellite clinics to the main hospital
- Shift management of the department from time to time
- Optimal implementation of standard operating procedures and care protocols
- Proper record keeping ensuring continuity of care on subsequent visits by the clients.
ASSISSTANT RESEARCH OFFICER
Population Council of Kenya
11.2006
- Distributed data collecting tools to research sites
- Enrolled clients for the study
- Collected and collated raw data.
Education
Bachelor of science in nursing (BSN) -
University of Nairobi
01.2005
Skills
- Staff Training
- Sop Development
- Training Coordination
- Quality Audits
- Risk Assessment
- Quality Standards Determination
Certification
- 2021, SafeCare Surveyor Training, PharmAccess Group
- 2020, Internal Audit Training based on ISO/IEC 19011:2018, KENAS (Kenya Accreditation Service)
- 2020, ISO/IEC 17021-1:2015, KENAS (Kenya Accreditation Service)
- 2020, Trainer of trainers on Infection prevention & Control in the context of COVID-19, Ministry of Health, Kenya
- 2020, Trainer of Trainers on Psychosocial First Aid, Chiromo Mental Health
- 2016, Hypertension training for Health Care Professionals in Kenya, AstraZeneca
- 2015, Safe Care assessor training, Pharm Access Foundation
- 2015, Business for Health (Business skills for private medical practices), SHOPS-Strengthening Health Outcomes through the private sector
- 2015, BeMONC-Basic emergency maternal obstetric and neonatal care, Liverpool School of Tropical medicine
- 2015, FANC-Focused antenatal care, Marie Stopes Kenya
- 2015, TOT on LARC (Long acting and reversible contraceptives), Marie Stopes Kenya
- 2014, Safe Care Facilitator, Pharm Access Foundation
- 2014, Medical emergency management, Marie Stopes Kenya
- 2014, Infection prevention, Marie Stopes Kenya
- 2013, Cervical Cancer screening-VIA/VILLI, Marie Stopes Kenya
- 2010, Immunization and growth in practice, Gertrude's Children Hospital
- 2010, Emergency triage and treatment (ETAT), Gertrude's Children Hospital
- 2010, Phlebotomy training, Gertrude's Children Hospital
- 2009, Comprehensive Pediatric HIV Course, NASCOP
- 2009, Pediatric Advanced Life Support, Resuscitation Council of Kenya/Gertrude's Children Hospital
- 2009, Quality Customer Focus Training, Consultants for effective training
Accomplishments
- Recognized as providing outstanding nursing care with a passion for monitoring surgical outcomes in the inpatient unit.
- Leading the accreditation process of PharmAccess Foundation by KENAS (Kenya Accreditation Service)
- Training healthcare staff in the CURE Hospital network in these countries: Kenya, Malawi, Zambia, Zimbabwe, Ethiopia, and Philippines on healthcare standards and how to improve the quality of care and patient safety.
Online Trainings
World Continuing Education Alliance (WCEA), January - February 2023, How to interpret Acid Base status & Electrolytes and Fluids, Understanding and respecting patient confidentiality, Caring for patients with hemorrhagic shock, Supporting patients in shared decision making in clinical practice, Assessment and management of patients with ankle injuries, Introduction to medical certification cause of death (MCCoD), Prevention of surgical site infection, Assessment and management of paracetamol poisoning in adults., Safe use of insulin, Effective presentation skills for nurses, Managing malnutrition in patients with dementia, Diagnosis, assessment, and management of patients with chronic obstructive pulmonary disease, Basic principles of PICU, VTE prevention in secondary care, Sickle cell disease: Pathophysiology and clinical manifestations in children and adolescents, Varicella zoster virus: chicken pox and shingles, How to perform chest compressions
Languages
English
Proficient (C2)
C2
Timeline
SENIOR QUALITY ASSESSOR
PharmAccess Foundation
05.2017 - Current
REGISTERED NURSE
Kagio Hospital
01.2016 - 05.2017
SOCIAL FRANCHISE COORDINATOR
Marie Stopes Kenya
10.2012 - 07.2015
ASSISTANT OUTPATIENT MANAGER
Gertrude's Children Hospital
10.2011 - 02.2012
REGISTERED NURSE
Gertrude's Children Hospital
03.2007 - 09.2010
ASSISSTANT RESEARCH OFFICER
Population Council of Kenya
11.2006
Bachelor of science in nursing (BSN) -
University of Nairobi
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