Thalma Thandie Simiyu
Enterprise Systems & Application Support Engineer
Nairobi
Summary
Enterprise Systems & Application Support Engineer with experience supporting financial systems and large-scale transactional systems. Skilled in API integrations, SQL-based data analysis, Linux systems monitoring, and production issue resolution. Motivated to grow within Oracle Fusion enterprise environments.
Overview
4
4
years of professional experience
Work History
Systems & Application Support Engineer
Inuka Africa Microfinance
01.2023 - Current
- Maintained and optimized API-driven financial platforms, supporting critical lending and client management workflows.
- Analyzed and validated large datasets using SQL, strengthening data integrity and supporting accurate business reporting and decision-making.
- Contributed to system integrations and release deployments, improving deployment efficiency and minimizing production risks.
- Diagnosed and resolved production incidents in collaboration with engineering and operations teams, enhancing platform performance and reliability.
- Designed and implemented a geolocation-based routing and client grouping system, optimizing loan officer field visits and reducing operational travel costs by 40% by enabling officers to serve geographically clustered clients efficiently.
IT / Systems Support
Kenya Revenue Authority
01.2022 - 01.2023
- Supported enterprise internal systems
- Troubleshot applications and system access issues
- Maintained support documentation
Education
Bachelor of Science - Computer Science
Kabarak University
Nakuru, Kenya 04.2001 -
Skills
Application & Production Support (L1/L2)
REST & SOAP APIs
SQL Data Analysis
Linux System Monitoring
Team work and collaboration
Git and Git hub
Timeline
Systems & Application Support Engineer
Inuka Africa Microfinance
01.2023 - Current
IT / Systems Support
Kenya Revenue Authority
01.2022 - 01.2023
Bachelor of Science - Computer Science
Kabarak University
04.2001 -