Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Thadeus Nyachoti

CUSTOMER CARE OFFICER
Kitengela

Summary

Organized and dedicated customer care officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience
4049
4049
years of post-secondary education

Work History

Customer Service Officer & Documentation Officer

Chapa Copy Printing Limited
03.2025 - Current


  • Manage customer print orders and provide expert consultations on appropriate printing solutions, paper stocks, and finishing options
  • Process payments accurately while ensuring proper documentation of transactions and maintaining financial records for all customer orders
  • Create detailed job tickets, quotes, and invoices with precise specifications, including paper type, quantity, size, color requirements, and delivery timelines
  • Troubleshoot common file issues (resolution, color modes, formats) and advise customers on proper materials and format requirements for optimal print quality
  • Operate specialized print management software, POS systems, and maintain working knowledge of design applications to assess customer files effectively
  • Track inventory levels of paper stocks and supplies, generate comprehensive sales reports, and identify opportunities for upselling print services
  • Maintain excellent customer relationships through consistent follow-up on order status, quality control checks, and prompt resolution of any print production issues

CUSTOMER CARE OFFICER

FONES DIRECT LIMITED
06.2023 - 12.2024
  • Addressed customer inquiries across phone, email, and chat channels, ensuring prompt issue resolution.
  • Managed and maintained accurate customer account records for seamless service.
  • Collaborated with cross-functional teams to resolve complex issues and improve customer experience.
  • Collected feedback to identify areas for process or product improvements.
  • Educated customers on products, features, and company policies to enhance understanding.
  • Handled complaints with professionalism and empathy, aiming for positive resolutions and customer loyalty

LOAN OFFICER

INUKA AFRICA MICROFINANCE
09.2022 - 02.2023
  • Met with loan applicants to assess needs and gather data
  • Reviewed loan files, recommending process improvements
  • Assisted clients with loan agreements, financial suitability, and repayment plans
  • Submitted loan applications and maintained updated account records.

ADMINISTRATIVE ASSISTANT ATTACHEE

NATIONAL SOCIAL SECURITY FUND
02.2022 - 06.2022
  • Simplified registration for employers, staff, and the public
  • Managed office operations, including file retrieval and inventory
  • Handled office supplies, ordering and replenishing stock
  • Maintained and updated contribution records for employers
  • Validated employer returns and created UPNs for cash receipting

Education

Diploma - Business Administration

THE TECHNICAL UNIVERSITY OF KENYA

Bachelor of Commerce - FINANCE& MGMT SCIENCE

KENYATTA UNIVERSITY

Skills

  • File Management
  • Digital tools mastery-Microsoft Office & Google Workspace
  • Expert written and verbal communication
  • Inventory management
  • Records maintenance
  • Order management
  • CRM ,POS,ERP software
  • Program management
  • Customer relations

Affiliations

Certificate Of Completion-Customer Service Foundations

Certificate of Strategic Management

Career Essentials in Administrative Assistance

Certificate of Executive Business Assistant

Certificate of Digital marketing

Additional Information

REFERENCES

DR. FREDRICK ONCHOKE

BRANCH MANAGER NATIONAL SOCIAL SECURITY FUND(NSSF)

TEL:0722990159


DOMINIC OMWENGA

CUSTOMER CARE OFFICER FONES DIRECT LIMITED

TEL: 0727737107

dgesimba@gmail.com


JACKIE LIKAVO

BRANCH SUPERVISOR INUKA AFRICA MICROFINANCE

TEL:0729815282 likavojackie@gmail.com

Timeline

Customer Service Officer & Documentation Officer

Chapa Copy Printing Limited
03.2025 - Current

CUSTOMER CARE OFFICER

FONES DIRECT LIMITED
06.2023 - 12.2024

LOAN OFFICER

INUKA AFRICA MICROFINANCE
09.2022 - 02.2023

ADMINISTRATIVE ASSISTANT ATTACHEE

NATIONAL SOCIAL SECURITY FUND
02.2022 - 06.2022

Diploma - Business Administration

THE TECHNICAL UNIVERSITY OF KENYA

Bachelor of Commerce - FINANCE& MGMT SCIENCE

KENYATTA UNIVERSITY

Similar Profiles

CREATE PROFILE
Thadeus Nyachoti CUSTOMER CARE OFFICER