Mary Njeri Kinyuira
Summary
A dedicated hospitality professional with proven expertise in barista services, customer engagement, and beverage operations within resort and club settings. Skilled in preparing high-quality drinks, managing point-of-sale transactions, and delivering excellent guest experiences. Demonstrates strong attention to detail, adherence to hygiene and safety standards, and the ability to work in fast-paced environments. Brings experience in sales assistance, resource management, and teamwork while consistently meeting performance targets and enhancing customer satisfaction. Seeking opportunities to leverage hospitality and service skills to support organizational growth.
Overview
3
3
years of professional experience
Work History
Barista / Sales Assistant
Bantu Africa Resort
09.2024 - Current
- Preparing and serving a variety of hot and cold beverages including coffee, tea, cocktails, and mocktails in line with guest preferences.
- Managing customer orders efficiently while ensuring prompt service during peak hours.
- Upselling menu items and resort services, contributing to increased sales revenue.
- Maintaining cleanliness and hygiene standards at the bar and service areas to meet hospitality requirements.
- Monitoring stock levels, restocking supplies, and reporting shortages to supervisors.
- Assisting guests with product knowledge, recommending beverages and food pairings.
- Handling cash and POS transactions with accuracy, ensuring accountability and timely reconciliation.
- Supporting event functions by setting up beverage stations and delivering quality guest experiences.
Caddy
Thika Sports Club
01.2023 - 01.2024
- Assisted golfers by carrying equipment, ensuring comfort, and maintaining pace of play on the course.
- Provided accurate yardage, course guidance, and strategic advice to enhance players’ performance.
- Maintained golf equipment in proper condition, ensuring clubs and carts were clean and ready for use.
- Ensured safety and compliance with club rules and etiquette while on the course.
- Supported customer service by attending to members’ needs, queries, and requests.
- Monitored and managed playing schedules to avoid delays and conflicts.
- Contributed to smooth club operations by assisting staff with event preparations.
- Built strong rapport with club members, improving client loyalty and repeat engagement.
Education
Barista and Mixology
Kenya Coffee School
07.2024
Certificate - Computer Applications
Kenya Institute of Management
04.2022
KCSE - undefined
Uruku Secondary School
01.2021
KCPE - undefined
Murui Primary School
01.2017
Skills
- Beverage preparation and presentation
- Customer service excellence
- Food and drink pairing knowledge
- Cash handling and POS operations
- Sales and upselling techniques
- Inventory and stock management
- Hygiene and safety compliance
- Team collaboration and communication
- Conflict resolution and problem handling
- Event support and guest service
- Time management under pressure
- Attention to detail and accuracy
Referees
Available Upon Request
Timeline
Barista / Sales Assistant
Bantu Africa Resort
09.2024 - Current
Caddy
Thika Sports Club
01.2023 - 01.2024
Certificate - Computer Applications
Kenya Institute of Management
KCSE - undefined
Uruku Secondary School
KCPE - undefined
Murui Primary School
Barista and Mixology
Kenya Coffee School
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