Summary
Overview
Work History
Education
Skills
Projects And Labs
Tech troubleshooting & PC building
Timeline
AdministrativeAssistant

Tevin Mbugua

IT Support Specialist & Office Administrative Assistant
Nairobi

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Office Administrative Assistant

Powerplant Inspectors and Consultants Limited
02.2024 - Current
  • Installed and configured Windows OS on office machines, improving system efficiency and employee productivity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Recovered critical files from corrupted drives, reducing downtime by 40%.
  • Liaised with vendors for IT-related equipment and support services.
  • Created digital filing systems and implemented backup protocols.
  • Supported IT department in maintaining inventory of office tech equipment.
  • Helped in setting up printers, routers, and basic workstation configurations.
  • Assisted with onboarding by setting up emails and logins for new hires.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Technical Support Intern

Mbagathi District Hospital
03.2021 - 07.2021
  • Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
  • Registered patients for COVID-19 vaccinations, delivered appointment confirmations, and issued printed vaccine certificates.Provided remote support for patients and staff via phone, email, and in-person communication.
  • Boosted client satisfaction by delivering timely and accurate assistance and following up for second-dose scheduling.
  • Managed email support and implemented Google Drive backups to ensure proper data handling and record-keeping.
  • Supported coordination of healthcare teams and tech operations during high-volume periods.



Education

Diploma - Information and Communication Technology

Kabete National Polytechinc
Nairobi, Nairobi Province, Kenya
01.2022 - Current

Skills

Windows OS Installation & Configuration

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Projects And Labs

  • Personal IT Lab (Home Setup), Practiced system reinstallation, virtual machine setup, and data recovery., Configured Wi-Fi networks and resolved IP conflicts in small office setups.
  • Mobile IT Support Volunteer, Assisted friends and local clients with software updates, antivirus installations, and basic mobile tech issues.

Tech troubleshooting & PC building

I enjoy experimenting with system configurations and resolving hardware/software issues, often building custom setups.

I assist others in my community with basic tech usage, helping them set up devices and understand software.

Timeline

Office Administrative Assistant

Powerplant Inspectors and Consultants Limited
02.2024 - Current

Diploma - Information and Communication Technology

Kabete National Polytechinc
01.2022 - Current

Technical Support Intern

Mbagathi District Hospital
03.2021 - 07.2021

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Tevin MbuguaIT Support Specialist & Office Administrative Assistant