Teresia Waweru
Customer Service
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Data Verification Specialist
Apollo Agriculture
02.2024 - Current
- Ensured timely completion of projects by prioritizing tasks and meeting strict deadlines.
- Contributed to the overall success of the department by consistently going above and beyond in fulfilling assigned responsibilities.
- Enhanced data accuracy by meticulously reviewing and validating information from various sources.
- Exceeded expectations in meeting established targets while maintaining uncompromising quality standards.
- Bolstered team morale by contributing positively to a collaborative work environment where open communication was encouraged.
Repayments and Tele Collection Executive
Apollo Agriculture
06.2023 - 01.2024
- Trained new hires on best practices in collections, contributing to a well-prepared and knowledgeable team.
- Collaborated with sales team to address credit concerns, improving relationships between the company and its clients.
- Enhanced department efficiency by streamlining collections procedures, resulting in faster resolution of outstanding balances.
- Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
- Assisted with financial forecasting by providing insights based on collections trends and historical data.
- Exceeded performance metrics by consistently achieving high rates of debt recovery while maintaining excellent customer service standards.
Data Verification Specialist
Apollo Agriculture
02.2023 - 05.2023
- Maximized data reliability through expert application of advanced validation techniques and tools.
- Enhanced data accuracy by meticulously reviewing and validating information from various sources.
- Exceeded expectations in meeting established targets while maintaining uncompromising quality standards.
- Ensured timely completion of projects by prioritizing tasks and meeting strict deadlines.
- Contributed to the overall success of the department by consistently going above and beyond in fulfilling assigned responsibilities.
Telesales Agent
Apollo Agriculture
12.2021 - 04.2022
- Enhanced overall efficiency by staying organized, setting realistic goals, and consistently following through on tasks until completion.
- Participated actively in regular training sessions to stay updated on industry developments and enhance professional skills.
- Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
- Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
Education
Bachelor of Science - Horticulture Science
Chuka University
Chuka, Tharaka District, Kenya 04.2001 -
Skills
- Data Validation
- Microsoft Excel
- Accuracy and Precision
- Problem-solving aptitude
- Reliability
- Self Motivation
- Attention to Detail
- Effective Communication
- Decision-Making
- Time Management
- Written Communication
- Team building
Music, Reading
When I am not busy I love spending my free time listening and researching on music. I also love spending time reading novels, I find it quite therapeutic.
Timeline
Data Verification Specialist
Apollo Agriculture
02.2024 - Current
Repayments and Tele Collection Executive
Apollo Agriculture
06.2023 - 01.2024
Data Verification Specialist
Apollo Agriculture
02.2023 - 05.2023
Telesales Agent
Apollo Agriculture
12.2021 - 04.2022
Bachelor of Science - Horticulture Science
Chuka University
04.2001 -
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