TERESIA WANJIRU MUTHONI
Nairobi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Film Production Intern
Multan Productions
09.2023 - Current
- Prepare continuity breakdown by analyzing script to ensure smooth flow of characters, story days and story
- Liaise with different departments to ensure characters are in the right wardrobe, make-up and hair for the specific story day and right props are used
- Completed post-production tasks by logging footage, organizing media files and providing support to editors
- Met high-quality standards by monitoring all audio and video recordings during production
- Carefully selected and combined most effective shots of each scene to create logical and smooth story.
Actor and Director
Millaz Productions Kenya
08.2021 - 08.2023
- Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Enhanced audience experience by delivering captivating performances in various theater productions.
- Provided constructive feedback to peers during rehearsal processes, fostering an environment of ongoing improvement within the cast.
- Assisted production teams with set construction, prop management, and costume coordination as needed during rehearsals and performances.
Customer Service Representative and Counseling Psychologist
The Nairobi West Hospital
01.2019 - 07.2021
- Debriefed and counselled patients and relatives on new cancer diagnosis and explained treatments to patients and caregivers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about treatment progress and resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously, empathetically and professionally. This ensured customer satisfaction and retention.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered inbound calls and assisted customers with various needs, questions and complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Intern/volunteer
Faraja Cancer Support Trust
06.2017 - 10.2017
- Supported organizational goals through diligent research, data analysis, and report generation.
- Provided exceptional customer service to clients and caregivers, resulting in high levels of satisfaction.
- Interacted with customers by phone, email, or in-person to provide information.
- Streamlined office operations by assisting with administrative tasks and maintaining organized workspaces.
Education
Bachelor of Arts - Counseling Psychology
Kenyatta University
High School Diploma - Kenya Certificate of Secondary Education
Nyahururu Elite Girls' High School
Computer package -
Zetech college
11.2012
Skills
- Interpersonal skills
- Multi-tasking
- Attention to detail
- Problem solving
- Exceptional work ethics
- Customer service
- Active listening skills
- Complaint Resolution
Accomplishments
- Established the counseling department at Nairobi West Hospital
- Came up with a comprehensive filing system, consent forms, intake forms and treatment follow up cards for patients
- Member of the Nairobi west hospital tumor board
Languages
English
Swahili
Additional Information
Proficient in Microsoft Word, PowerPoint, Excel, [other programs], Art therapy volunteer, Kenyatta National Hospital, Reading, travelling, script development
References
Will be provided upon request
Hobbies
Travelling
Reading
Timeline
Film Production Intern
Multan Productions
09.2023 - Current
Actor and Director
Millaz Productions Kenya
08.2021 - 08.2023
Customer Service Representative and Counseling Psychologist
The Nairobi West Hospital
01.2019 - 07.2021
Intern/volunteer
Faraja Cancer Support Trust
06.2017 - 10.2017
Bachelor of Arts - Counseling Psychology
Kenyatta University
High School Diploma - Kenya Certificate of Secondary Education
Nyahururu Elite Girls' High School
Computer package -
Zetech college
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