Teresia Wanjiru
social media management
Nyeri County,36
Summary
Proven sales manager with strong leadership and coaching skills. Expertise in strategic planning and customer relationship management. Ready to leverage experience to improve team performance and drive customer satisfaction.
Results-driven sales manager with expertise in developing effective sales strategies and enhancing customer support processes. Proven track record of achieving targets and improving customer satisfaction through strategic planning and team leadership.
Overview
4
4
years of professional experience
Work History
Manager, Sales and Customer Support.
Trueblaq,KerocheBreweries
06.2024 - 11.2025
- Led sales team to achieve quarterly targets through strategic planning and execution by making sure we are supplying like 5 to 10 depots per day for the new product.
- Enhanced customer support processes, increasing response efficiency and satisfaction ratings.
- Developed training programs for new staff, improving onboarding experiences and knowledge retention.
- Analyzed customer feedback data to identify trends and implement service improvements.
- Increased sales by developing and implementing effective sales strategies.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
Volunteering at A MILLION HUGS Mental Awareness
Jairus Kibagendi
05.2022 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members and also we always make sure we add 5 to 10 people in our community
- Passionate about learning and committed to continual improvement.
Sales Representative
Credofaster, Unilever, Always, Onja
05.2024 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness
- Executed sales strategies to meet and exceed monthly targets consistently , managed to sell our products more than 40 per day.
Education
Bachelor of Science - Electrical Engineering
Kisii University
Kisii, Kisii District, Kenya09-2026
Digital Marketing - Digital Marketing
Alison
Ireland 05-2026
Social Media Management - Social Media Marketing
Alisons
Ireland11-2025
Skills
- Sales strategy development
- Complex Problem-solving
- Product and service sales
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- social media management
- Sales presentations
Affiliations
Volunteer at A MILLION HUGS.
Alison Online community .
Oxford University online community.
Women in tech community.
Additional Information
Adaptable,faster,and comfortable learning new tools and systems in job.
Strong interpersonal skills ,attention to detail ,and a customer-focused mindset.
Background in Electrical Engineering(incomplete), with strong interest in transitioning to Digital Marketing and Online Business Support.
Languages
English
Timeline
Manager, Sales and Customer Support.
Trueblaq,KerocheBreweries
06.2024 - 11.2025
Sales Representative
Credofaster, Unilever, Always, Onja
05.2024 - 01.2025
Volunteering at A MILLION HUGS Mental Awareness
Jairus Kibagendi
05.2022 - 11.2025
Bachelor of Science - Electrical Engineering
Kisii University
Digital Marketing - Digital Marketing
Alison
Social Media Management - Social Media Marketing
Alisons