Teresia Wanjiru
Thika
Summary
WAITRESS
Experienced waitress with a strong focus on delivering exceptional customer service. Proficient in managing guest reservations, valuables, and baggage to ensure a seamless and enjoyable experience for all. Adaptable to fast-paced and demanding environments, maintaining a positive attitude and professional demeanor. Possessing exceptional telephone etiquette and a friendly, welcoming approach, I am an ideal front desk ambassador.
HOSTESS
As a communicative hostess, am dedicated to providing elevated service and unforgettable guest experiences. With creative leadership on the floor, successfully served large numbers of dinner guests. Additionally, attention to detail makes an effective organizer of service operations, even in stressful circumstances.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HEAD HOSTESS
KUWAIT UFC (UNIVERSAL FOOD COMPANY)
01.2021 - 01.2022
- Customer satisfaction: Welcomed customers and provided excellent customer service to everyone who visits your restaurant
- Team work: Assisted diners with ordering by answering menu questions or making recommendations upon request
- Customer Service: Served food and drink orders to guests, monitored seating area and checked restrooms regularly to maintain hygiene standards
- Managing staff: Oversaw a team of waiters and assigning tasks. We also Opened and closed seating sections according to volume of guests.
- Providing customer service: Solving customer issues, answering questions, and making recommendations
- Quality service: Making sure tables are cleared, and the service is prompt and professional
- Food preparation: Ensuring chefs cook food at the right temperature, and the portion sizes and presentation are appealing
- Safety: Ensuring that licensing laws and health and safety legislation are adhered to
- Setting up the dining room: Assisting with table settings, waiter stations, and stock
- Reporting to management: Reporting to the dining manager
- Task assignment: Coordinated activities of dining room personnel to provide prompt and successful service
- Maintained hygiene: Monitored seating area and checked restrooms regularly to keep spotless.
- Team work: Worked with front of house staff to make necessary adjustments to accommodate clients with special requests.
- Training: Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-training: Handle different restaurant roles, including bar, kitchen and to-go stations.
- Customer relations: Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
WAITRESS
HILL HOUSE HOTEL KENYA
01.2018 - 01.2020
- Customer service: Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Taking orders: Taking orders accurately and writing them down for the kitchen
- Serving food and drinks: Delivering food and drinks to tables, ensuring they are made correctly, and looking presentable
- Managing tables: Setting tables, clearing dishes, and removing debris
- Cleaning: Cleaning tables, floors, and service areas
- Stocking: Restocking napkin trays and refilling condiment bottles
- Handling payments: Used cash registers and credit card machines to cash out customers.
- Following regulations: Ensuring proper hygiene standards and food safety regulations are upheld
- Communicating: Answering questions about menu items, explaining how they are prepared, and making recommendations
- Checking in: Checking with customers to ensure they are enjoying their meals
- Meeting with managers: Attending meetings to learn about menu changes, offers, and specials
- Participating in projects: Contributing to programs or committees to improve service quality
- Customer satisfaction: Interacted with customers, did timely table check-ins to assess food and beverage needs.
WAITRESS SUPERVISOR
SIDRA MEDICINE IN DOHA QATAR
01.2015 - 01.2017
- Greeting guests: Welcoming guests and ensuring they have a pleasant dining experience
- Taking orders: Taking orders for food and drinks, and relaying them to the kitchen
- Serving food and drinks: Delivering food from the kitchen to guests, and ensuring it's made correctly and looks presentable
- Maintaining the dining area: Setting and cleaning tables, and ensuring the dining area is clean and presentable
- Providing customer service: Addressing customer inquiries, dealing with complaints, and ensuring guests are enjoying their meals
- Handling payments: Providing guests with their bills and ensuring they receive the correct change or credit card receipt
- Explaining menu items: Presenting menus, explaining how menu items are prepared, and making recommendations
- Shift duties: Performing shift duties such as pre-bussing tables, wiping tables, and restocking items
- Managing junior staff: Managing junior staff and their learning and development
- Maintained Hygiene: Kept server areas clean and stocked to increase efficiency while working tables.
- Etiquette: Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Arts - Cabin Crew
Qatar Skills Academy University
Doha, Qatar05-2021
No Degree - Computer And Information Systems
Thika Royal School
Thika, Nairobi Province, Kenya06-2015
High School Diploma -
Kiine Girls High School
Nyeri, Nyeri District, Kenya11-2014
No Degree - K.C.P.E
Joyhill Academy
Thika11-2010
Skills
- Buffet setup and takedown
- Greeting and seating
- Menu presentation
- Reservation setting
- Leadership
- Supervisory abilities
- Decision-making
- Reservation planning
- Effective communication
- Guest Relations
- Knowledge of wine and drink
Certification
- Airline Cabin Crew Training, IATA, 05/2021, Montréal, Canada, Willie Walsh, QSA 0001120394, www.iata.org/training-authenticate
- Fluent in Deutsch
- Fluent in Arabic
Hobbies and Interests
- Travelling
- Photography
- Reading
- Learning
- Music
- Socializing
REFEREES
Mary Wambui
Manager Hill House Hotel, Kenya
marywambui2@gmail.com
+254704186254
Susan Wairimu
Supervisor Sidra Medicine, Doha
swairimu08@gmail.com
+254705447245
Timeline
HEAD HOSTESS
KUWAIT UFC (UNIVERSAL FOOD COMPANY)
01.2021 - 01.2022
WAITRESS
HILL HOUSE HOTEL KENYA
01.2018 - 01.2020
WAITRESS SUPERVISOR
SIDRA MEDICINE IN DOHA QATAR
01.2015 - 01.2017
Associate of Arts - Cabin Crew
Qatar Skills Academy University
No Degree - Computer And Information Systems
Thika Royal School
High School Diploma -
Kiine Girls High School
No Degree - K.C.P.E
Joyhill Academy
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