Helping people in any field I venture into
Teresia Gathogo
Nutritionist And Dietitian
Kiambu
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Innovative and experienced Nutritionist with 5 years of expertise in conducting nutrition assessments and evaluating lifestyle factors. Research and gather information on clients' physical fitness, stress levels, medical diagnoses and medication usage. Offer effective specific diet and lifestyle changes appropriate for each individual to maximize transformations and positive outcomes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Nutritionist
Lari Rukuma Level 4 Hospital
Kiambu
02.2022 - 01.2023
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
Customer Service Representative
Prestige Medical Clinic
Kiambu
08.2018 - 08.2021
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Dietitian Nutritionist
Nazareth Hospital
Kiambu
02.2016 - 07.2016
- Liaised with healthcare professionals in creating nutrition-related treatment plans.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Provided medical nutrition therapy to individuals and groups with chronic illnesses.
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
Education
High School Diploma -
02.2011 - 11.2014
Associate of Arts - Computer Science And Programming
01.2015 - 04.2015
Associate of Science - Human Nutrition
05.2015 - 07.2021
Skills
Diabetic lifestyle planning
Interests
Swimming
Started swimming at a young age, I would say i'm a professional swimmer but i can swim to save myself and save a life
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nutritionist - Lari Rukuma Level 4 Hospital
02.2022 - 01.2023
Customer Service Representative - Prestige Medical Clinic
08.2018 - 08.2021
Dietitian Nutritionist - Nazareth Hospital
02.2016 - 07.2016
Thika School Of Medical And Health Sciences - Associate of Science, Human Nutrition
05.2015 - 07.2021
Petanns College - Associate of Arts, Computer Science And Programming
01.2015 - 04.2015
Loreto Girls High School Kiambu - High School Diploma,
02.2011 - 11.2014
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