TERESA WANJIRU KANGETHE
Business Analyst
Nakuru
Summary
I am Banking Professional with 13 years of experience. Currently, I am Business Analyst and a certified Change Management Practitioner, with proficiency in BPMN and Lean Six Sigma Yellow belt.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Business Analyst, Change Management
Cooperative Bank of Kenya Ltd
03.2018 - Current
- Continuous Business process Re-engineering to Streamline processes for greater efficiency
- Work with strategic business units to examine current systems and processes, propose changes and amendments to continuously ensure that the Bank’s processes are efficient, minimizes costs as well as mitigate inherent risks
- Change management for new changes in the bank arising from new and revised products, new policies, change in law, new systems implementation and process re-engineering
- Develop and maintain operational procedures that consider the policy governing the respective business area, functionalities of the application system to be used and the control objectives of every guideline/regulation that the Bank Users must comply with as well as improve the effectiveness and efficiency of the Bank’s operating model ensuring all roles are designed optimally
- Collaborate with the stakeholders to document and enforce controls that must be in place for any process or system
- Risk & Compliance alignment ensure compliance to KYC and AML procedures
- Research and Development; Carry out appropriate research and product analysis as well as continuously monitor industry developments and customer expectations to ensure that the Bank keeps abreast of new developments in a bid to remain competitive and meet the Bank’s strategic objectives
- Ensuring processes are lean with minimal deficiencies in Practice of Methodology
Education
Bsc. - Mathematics
Kiriri Women’s University of Science and Technology
01.2003 - 04.2006
CERTIFICATION BPMN Process Modelling Six Sigma – Yellow Belt Six Sigma – White Belt Business Analysis Basic, SkillUp Prosci Certified Change Practitioner, Cedar Africa Certificate in Business Report Writing Skills, Training Solutions Certificate in Institution of Basic Banking Communication (I.B - undefined
Skills
Business process mapping
Technical Writing
Workflow Analysis
Project Management
Data analysis
Business planning
Operations management
Accomplishments
- Organizational Change Management in transitioning to a new core banking system
- Digitization of dormant account activation process
- Re-engineering of E-commerce product to align to risk and compliance guidelines
- Re-engineering of voucher verification process in the bank to eliminate duplication of tasks
- Restructuring of various department to enhance efficiency and reduce redundancy of staff
- Organizational change management implementation through:
- Change Impact Assessment
- Carrying out staff surveys of introduced and ongoing changes impacting the Organization
- Carrying out training sessions to the staff
- Development of various template to assist in implementation of tasks/processes
- Example;
- Template to monitor progress of a task being done by various Teams in different department
- Enhanced presentation skills and leadership skills
- Teamwork and stakeholder management
- Project Management skills from information gathering to development of assigned tasks, for example;
- CRM development
- E-Commerce product alignment
- Asset Finance product alignment
- Bancassurance product alignment
Additional Information
- 3
Timeline
Business Analyst, Change Management
Cooperative Bank of Kenya Ltd
03.2018 - Current
Bsc. - Mathematics
Kiriri Women’s University of Science and Technology
01.2003 - 04.2006