TERESA LUCY ALOO

• Oversaw a residential real estate portfolio, managing all tenant relations, maintenance, and legal compliance.
• Managed multiple rental properties with outstanding planning and organisation.
• Collaborated with real estate agents during property marketing efforts to attract potential tenants quickly.
• Drafted leasing and sale agreements for tenant signing.
• Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
• Coordinated renovations, repair work, and maintenance, minimising disruption to tenants.
• Oversaw rent collection to ensure consistent cash flow for property owners.
• Increased tenant satisfaction by addressing and resolving complaints promptly.
• Obtained and maintained accurate financial records.
• Handled financial matters such as bill payments on behalf of clients, ensuring no missed deadlines.
• Processed payments promptly and accurately, reducing errors in financial transactions.
• Assisted clients in understanding their financial goals and investment options.
• Operations & Caregiving: Balanced full-time family management with professional consulting, sharpening advanced skills in time management, organisation, and multi-tasking.

• Assisted in planning and coordinating programme activities.
• Ensured policy and practice implementation.
• Tracked expenditures and maintained budget records.
• Facilitated communication with HQ's marketing team.
• Built and maintained positive relations with stakeholders.
• Updated records, drafted reports and proposals.
• Represented UMR - Kenya in relevant meetings.
• Assisted in programme development and business growth efforts.
• Monitored programmes within Kenya.

• Assisted in controlling and planning office requirements.
• Prepared budgets and reports for management review.
• Updated daily status on all office purchases.
• Secured necessary government licensing equipment and ensured compliance.
• Monitored and evaluated theperformance of administrative support staff.
• Coordinated servicing schedules and inspections for company assets such as vehicles.
• Maintained effective communication channels within and outside the organisation.
• Typed correspondence, reports, and documents according to specified instructions.

Anaemia program;

• Assisted the anaemia team with awareness and testing sessions across southern Jordan (Karak).
• Prepared materials for biweekly field awareness and testing activities.
• Coordinated participants during anaemia testing sessions and supported lab technicians during initial testing.
• Collected consent forms and surveys from participants during field visits.
• Filed reports documenting doctors' findings for participants testing positive for anaemia.

Infant Young Children Feeding (IYCF) program;

• Familiarised myself with the IYCF program and planning for emergency preparedness and response, which has been adopted in Jordan for the Syrian refugees.
• I worked with the IYCF team, which implemented the output of the IYCF program in Zaatari refugee camp.
• I was involved in engagement and dialogue meetings with the local women, grandmothers, and existing community groups to discuss issues related to IYCF. That is, appropriate infant and young child feeding with emphasis on the importance of breastfeeding and complementary feeding.
• I was part of the team which promoted awareness of breastfeeding to women who visited the IYCF caravans.

Protection program;

• Familiarised myself with the program and what they do, which includes raising awareness on children's rights, violence, and early marriage.
• Accompanied social workers on their field visits to supervise and be part of sessions in various parts of Jordan. The sessions included children, youth and parents.

Education program;

• Learnt what the education program is about, specifically, the work that the education program does at the Zaatari refugee camp.
• I was part of the education team at the Zaatari camp, in the various UNICEF-funded schools. I followed up on the process of enrollment of children to schools, monitored and followed up on attendance of both the students and teachers.
• Dealt with conflicts and problems among students and among the teachers.
• Learnt about some psychological problems encountered at the school and how the psychologists deal with them

• Assisted in establishing operations for accounting systems.
• Maintained cash books and records efficiently.
• Handled cash transactions for customers, ensuring excellent service delivery.
• Managed the confidentiality of customer transactions diligently.
• Supported public relations and addressed financial queries.
• Processed debit and credit vouchers for transactions.
• Facilitated opening and closing of customer accounts.
• Reconciled account records accurately.
• Received, posted, and balanced outward clearing cheques.
• Ensured secure cash holdings at all times.
• Promoted services and products effectively among customers.
• Completed additional tasks as assigned by management.

• Assisted with data entry operations during the survey.
• Received data from survey teams in all relevant areas.
• Supported assessment activities and data entry tasks.
• Led a team of data entry clerks and managed administrative responsibilities.
• Coordinated work efforts between field workers and data entry personnel.
• Organised and allocated duties for the team.
• Validated questionnaires collected from survey teams.
• Prepared daily reports on data entry and information analysis.
• Provided technical assistance related to data entry management to consultants.
• Ensured data analysis contributed to understanding nutrition and food security.