Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

LAVENDER BENEDET

Nairobi

Summary

Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

6
6
years of professional experience

Work History

Merchandiser

TRADCO
08.2021 - 11.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Answered customer questions regarding store merchandise, department information and pricing.

front office staff, Waitress

CAPlTAL CENTRE RESTAURANT
11.2017 - 12.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Bussed tables during busy periods to assist staff and quickly turn over tables
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
  • Bussed and reset tables to keep dining room and work areas clean
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Greeted new customers, discussed specials and took drink orders
  • Met with chef to review daily specials and menu changes
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Checked identification for minimum age for sale of alcoholic beverages

SUPERVISOR

SAAPE BAR AND RESTAUTANT
02.2016 - 11.2017
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Supervising and coordinating with all workers to manage work
  • Ensuring restaurant is clean and all tables and chairside all set and arranged welt
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Streamlined operations to improve process efficiency
  • Delegated high volumes of work to empower team, build trust and assist with professional development
  • Maintained compliance with company policies, objectives and communication goals
  • Set overall vision and provided team leadership
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures

Education

Kenya Certificate of Secondary Education -

EBWALI SECONDARY SCHOOL
LWANDA
2013

Skills

  • Core Skills
  • Interpersonal skills
  • Customer validation
  • Customer service and relations
  • Stock taking
  • Team leader
  • Mobilizer of teams
  • In-Store Support
  • Retail Buying
  • Sales Strategies
  • Oral communications skills in English
  • Profession
  • Supervisory
  • Market sensitization
  • Report writing; MS Word, Excel

Affiliations

I have over3 years of experience and knowledge in doing hospitality work which includes attending to clients in a satisfactorily, friendly, timely and efficient manner. I always display highest standards of professionalism in attending to clients by welcoming them, ensuring they are all given a warm treat and served efficiently and on time.

Timeline

Merchandiser

TRADCO
08.2021 - 11.2021

front office staff, Waitress

CAPlTAL CENTRE RESTAURANT
11.2017 - 12.2018

SUPERVISOR

SAAPE BAR AND RESTAUTANT
02.2016 - 11.2017

Kenya Certificate of Secondary Education -

EBWALI SECONDARY SCHOOL

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