Data analysis using SPSS
TERER KIPLANGAT DENIS
Economist
Nairobi,30
Summary
As an Economics and Finance graduate, with passion for data analytics and research, I bring a dynamic skill set to any team. Alongside expertise in sales, I possess the ability to provide valuable insights. Am a proficient user of SPSS, STATA and Advanced Excel to analyze complex data sets and extract actionable insights. With experience in leadership and team support, am a natural team leader who thrive in collaborative environments. Ability to communicate complex information and work effectively with both technical and non-technical audiences has been instrumental in driving business growth. Resilient Direct Sales Representative offering 1 year of experience. Exceptional negotiator and persuasive communicator with demonstrated track record of success in bank products sales. Good report writing and contract preparation skills.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Direct Sales Representative
Kenya Commercial Bank
Kenya
03.2023 - Current
- Developed sales strategy by conducting thorough research on consumer buying trends and market conditions.
- Proactively resolved both unique and recurring complaints to foster customer loyalty and improve overall operations.
- Successfully forecasted sales and implemented streamlined processes to achieve sales objectives and associated metrics.
- Attained up to 80% company-defined sales goals through effective planning and execution.
- Collaborated closely with managers to gather customer feedback and recommended operational changes to adapt to emerging trends.
- Handled customer complaints directly and skillfully, engaging in negotiations to reach mutually satisfactory resolutions
- Demonstrated exceptional performance in self-directed work environment, effectively managing day-to-day operations and making strategic decisions.
Casual Sales Assistant
Kenya Commercial Bank
Kenya
06.2022 - 11.2022
- Resolved problems, improved operations and provided exceptional service.
- Successfully conducted door-to-door sales of bank products, effectively communicating product features and benefits to potential customers while meeting or exceeding sales targets of 75%.
- Provided exceptional customer service by delivering personalized assistance and resolving inquiries promptly and professionally.
- Nurtured and maintained strong customer relationships by actively engaging with clients, addressing their needs, and ensuring ongoing satisfaction with products or services.
Education
Associate of Applied Science - Certified Public Accountant
KCA University
Nairobi 09.2022 - Current
Bachelor of Science - Economics And Finance
Kenyatta University
Nairobi 09.2018 - 2022.12
High School Diploma -
Lesirwo Day Secondary School
Kericho 01.2014 - 2017.11
Skills
Product and service sales
Certification
Leadership Certificate
Software
Data analysis using STATA & Advanced Excel
Proficient MS Office User
Reading
Kiyosaki, R. T. (2017). Rich Dad Poor Dad. Plata.
Chinua, A. (2021). Things fall apart. Chicago
Allen, J. (2008). As a man thinketh. Penguin. Chicago
Brunson, R. (2017). Expert Secrets. Change, 3, 2.
Machiavelli, N. (1993). The prince (1513). Hertfordshire: Wordsworth Editions.
Timeline
Direct Sales Representative
Kenya Commercial Bank
03.2023 - Current
Associate of Applied Science - Certified Public Accountant
KCA University
09.2022 - Current
Casual Sales Assistant
Kenya Commercial Bank
06.2022 - 11.2022
Bachelor of Science - Economics And Finance
Kenyatta University
09.2018 - 2022.12
High School Diploma -
Lesirwo Day Secondary School
01.2014 - 2017.11
Leadership Certificate
2022-12
Professional certification of Data analysis using STATA and Advanced Excel
2019-09
Professional certification of Data analysis using SPSS
2019-04
Computer MS Office
2019-04
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