Hi, I’m
Terence Makau
Cashier
Nairobi
Judge a man by his questions rather than his answers.
Voltaire
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Dedicated cashier and server with Number years of experience in Type establishment. Professional when answering customers' questions and recording order information. Service-oriented with quick delivery of hot food and Action.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and deep knowledge of boutique-type products.
Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
3
years of professional experience
7
years of post-secondary education
2
Certifications
Work History
Jimeli Enterprise Wote Makueni
Supermarket Cashier
01.2021 - Current
Job overview
- Pleasantly greeted customers and provided prompt and courteous service.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Supported promotional plans by updating signage with price changes.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Recommended products to customers to drive sales.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Retrieved items for customers and verified prices.
- Completed regular cycle counts and inventory audits.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept and mopped floors for professional appearance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each Timeframe.
Global Lounge And Restaurant Wote
Bartender
01.2022 - 11.2022
Job overview
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Built relationships with vendors to manage orders and negotiate costs.
Tene Ni Tene Hotel Wote Makueni
Hotel Receptionist
04.2020 - 10.2020
Job overview
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Prepared weekly employee work schedules for team members.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Explained details regarding property to acclimate patrons to resort environment.
- Promoted hotel brand's loyalty program through Action.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Africa International University Karen Nairobi
Bachelor's Of Science And Information Technology from Information Technology
09.2019 - Current
University Overview
- Continuing education in English and Mathematics
Gikurune Boys School Igoji Meru
High School from All Subjects
01.2015 - 11.2018
Skills
Welcoming guests
Supply stocking
Problem-solving skills
Word processing
File management
Cash Handling
Time management
Conflict resolution
Supervision
Multitasking abilities
Flexible & Adaptable
Written Communication
Leadership
Self-motivated professional
Good telephone etiquette
Computer skills
Microsoft Office
Compassion
Multi-line phone systems
Correspondence management
Price checking
Placing orders
Inspecting merchandise
Sanitizing requirements
Store opening and closing
Cardboard recycling
Product processing
Food safety understanding
Customer service-focused
Certification
Completed training in Computer Basics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Global Lounge And Restaurant
01.2022 - 11.2022
Supermarket Cashier
Jimeli Enterprise
01.2021 - Current
Hotel Receptionist
Tene Ni Tene Hotel
04.2020 - 10.2020
Africa International University
Bachelor's Of Science And Information Technology from Information Technology
09.2019 - Current
Completed Ajira Training Program
05-2019
Completed training in Computer Basics
03-2019
Gikurune Boys School
High School from All Subjects
01.2015 - 11.2018