Teli Hapi
Nairobi
Summary
As a collaborative leader, I am deeply committed to fostering an inclusive and empowering work environment by working hand-in-hand with my colleagues. My passion lies in cultivating strong and meaningful connections with a diverse array of stakeholders, thriving in dynamic and fast-paced settings. With a keen eye for marketing strategies, I excel at building and nurturing relationships that drive success and promote a vibrant company culture where everyone feels valued and motivated to excel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Marketing and Operations Manager
Lifestyle Travel
Nairobi
04.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Worked with graphic designers and writers to establish theme and tone for content.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed market segmentations, targeting and positioning for each product line.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed multiple social media platforms for increased engagement and audience growth.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed content distribution to online channels and social media platforms.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Conducted regular content audits to identify gaps and redundancies of content.
- Developed and managed content calendar to meet deadlines and engagement goals.
Internship Program Director
Developing Africa Limited
Nairobi
02.2014 - 04.2015
- Organized engaging events and workshops that provided networking opportunities for both interns and industry professionals.
- Enhanced intern engagement by implementing comprehensive orientation programs and workshops.
- Secured additional funding sources through grant writing efforts, allowing for expansion of available internship opportunities.
- Established a robust alumni network, fostering ongoing connections between past participants and current interns.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Coordinated appointments to show marketed properties.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and open houses.
Education
Associate Of Business Administration - Entrepreneurship Studies
United States International University
Nairobi05.2020
Bachelors Of Real Estate - Real Estate
University of Nairobi
Nairobi12.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Marketing techniques
- Marketing Reporting
- Internet Marketing
- Brand Messaging
- Content Development
- Website Maintenance
- Campaign coordination
- Multimedia Content
- Product Development
- Brand Management
- Calendar Management
- Business Growth
- Influencer outreach
- Thought leadership
- Strategic content planning
Certification
Google digital marketing
Timeline
Marketing and Operations Manager
Lifestyle Travel
04.2016 - Current
Internship Program Director
Developing Africa Limited
02.2014 - 04.2015
Associate Of Business Administration - Entrepreneurship Studies
United States International University
Bachelors Of Real Estate - Real Estate
University of Nairobi