Telesia Nzave Mbulula
Nairobi
Summary
Leveraging expertise in customer service and administrative support, I excelled at Swahili Beach Resort by enhancing guest satisfaction and streamlining front desk operations. Proficient in data entry and event coordination, I effectively managed records and facilitated cross-departmental communication, contributing to a 20% increase in positive guest feedback.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Kilifi county
05.2023 - 08.2023
- Participated in administrative functions, including filing, documentation, and data entry.
- Assisted in coordinating public services and supporting department activities.
- Department of trade, tourism and corporate development
Guest relations/Front desk
Swahili Beach Resort
05.2022 - 10.2022
- Handled daily administrative duties at the front desk, including managing records, processing payments and reservations
- Coordinated cross-departmental communications to fulfil guest requests, practising strong internal communication skills.
- Developed expertise in customer service and presentation, acting as the resort's brand ambassador to a diverse international clientele
Education
Certificate in project management -
Asana
online09.2024
Bachelor of science - Hospitality and Tourism management
Pwani University
Kenya11.2023
Skills
- Administrative support
- Data entry
- Customer service
- Record management
- Event coordination
- Public relations
Accomplishments
- Assisted in streamlining guest check-in processes at the Swahili resort, improving efficiency and guest satisfaction.
- Supported the Kilifi County government in data entry and record management, helping reduce document processing time during my internship.
- Completed internships with excellent feedback, demonstrating adaptability to both private and public sector operations.
References
Available upon request.
Languages
English
Advanced (C1)
C1
Certification
ALX AFRICA
Timeline
Intern
Kilifi county
05.2023 - 08.2023
Guest relations/Front desk
Swahili Beach Resort
05.2022 - 10.2022
Certificate in project management -
Asana
Bachelor of science - Hospitality and Tourism management
Pwani University