TEDDY OMOLLO OUMA
Nairobi
Summary
- I am a multidisciplinary Sales & Marketing, Business Development, and Administrative Professional with a strong background spanning Tourism & Travel, Customer Relations, Digital Marketing, CRM management, and Business Growth strategy.
Over the years, I have built a reputation for being highly adaptable, detail-oriented, results-driven, and deeply committed to delivering value, whether supporting organizations, managing client relationships, or driving business growth.
What I Do Best
Business Development & Partnerships
I develop strategic relationships, negotiate partnerships, and design tailored solutions that drive revenue, support market expansion, and strengthen brand presence — both locally and internationally.
Sales & Marketing
I specialize in creating persuasive marketing strategies, crafting travel packages, executing campaigns, and managing lead pipelines to maximize conversions and customer retention.
Customer Relations & CRM Tools
Experienced with: Salesforce, HubSpot, Zoho, GDS platforms, CRM pipelines, and other tools that support smooth sales operations, client follow-ups, and data organization.
Administration & Operations
Strong background in coordinating schedules, communication, office systems, project support, reporting, and ensuring seamless daily operations in both corporate and NGO settings.
Tourism & Travel Expertise
With a Diploma in International Tourism, I bring deep knowledge in:
– Tour operations
– Itinerary design
– Travel coordination
– Destination marketing
– Customer experience management in the travel sector
Digital & Creative Support
I offer additional support in:
– Graphic design
– Digital content creation
– Social media marketing
– SEO basics
– Market research & reporting
– Proposal development
What Makes Me Stand Out
✔ Exceptional communication & PR skills
✔ Ability to build trust and long-term relationships
✔ Strong negotiation & problem-solving abilities
✔ Multisector experience: Tourism, NGO, Retail, Tech, Hospitality
✔ Ability to work in fast-paced, dynamic environments
✔ High emotional intelligence & professionalism
✔ Able to support international teams remotely
I’m driven by purpose, growth, and building meaningful professional relationships. Whether working with entrepreneurs, travel companies, executive leadership, or international partners, I bring clarity, structure, and efficiency.
Feel free to reach out. I’m always open to meaningful collaborations.
Overview
12
12
years of professional experience
Work History
Business Development Executive
Johnbow Tours And Travel
Nairobi, Kenya
08.2025 - 10.2025
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales and Marketing Specialist
Waheguru Travels Limited
Nairobi
02.2025 - Current
- Market Analysis: Staying informed about travel industry trends, competitor activities, and customer preferences.
- Collaboration: Working closely with other team members, including travel consultants and management.
- Reporting: Providing regular reports on sales, and marketing activities.
- Customer Relationship Management (CRM): Utilizing CRM systems to track customer interactions and manage leads.
- Marketing Strategy: Developing and implementing marketing plans to promote the agency's services.
- Conducting market research to identify target audiences and trends.
- Analyzing marketing campaign performance, and making adjustments as needed.
- Digital marketing: managing social media accounts, creating engaging content, and running targeted ads.
- Developing and maintaining the agency's website and online presence.
- Implementing email marketing campaigns.
- Utilizing SEO techniques to improve online visibility.
- Content Creation: Creating marketing materials, such as brochures, flyers, and online content.
- Writing compelling copy for advertisements and promotions.
- Creating visually appealing content, including pictures, and videos.
- Promotional Activities: Organizing and participating in travel fairs, events, and promotions.
- Developing and managing partnerships with other businesses.
- Monitoring competitor marketing.
Technical Administrative Assistant
Sauti Kuu Foundation(NGO)
Nairobi
09.2024 - 02.2025
- Calendar Management: Scheduling meetings, appointments, and events for staff members
- Email Management: Managing and responding to emails, filtering important messages
- Document Preparation: Drafting, editing, and formatting various documents, such as reports, proposals, and presentations
- Travel Arrangements: Booking flights, hotels, and other travel arrangements for staff members
- Record Keeping: Maintaining accurate records of meetings, decisions, and other important information
- Office Management: Overseeing office supplies, equipment, and facilities
- Grant Management: Assisting with grant applications, reporting, and compliance
- Financial Management: Supporting financial tasks, such as expense reports, invoicing, and budgeting
- Donor Relations: Maintaining relationships with donors, sending thank-you notes, and preparing donor reports
- Event Planning: Organizing fundraising events, conferences, and workshops
- Volunteer Management: Recruiting, training, and managing volunteers
- Streamlined Operations: Implementing new systems or processes to improve efficiency, such as a new filing system or a digital calendar
- Successful Events: Organizing well-attended and successful fundraising events or conferences
- Improved Donor Relations: Increasing donor retention and securing new funding
- Enhanced Grant Management: Successfully managing multiple grants, ensuring timely reporting and compliance
- Strong Team Collaboration: Fostering a positive and collaborative work environment
- Effective Communication: Communicating clearly and concisely with staff, donors, and other stakeholders
POS Officer
Tile & Carpet(Sales)
Nairobi
05.2024 - 08.2024
- Process sales transactions using the point of sale system
- Handle cash and financial transactions, including counting cash and processing payments
- Provide excellent customer service by greeting customers, answering questions, and resolving issues
- Maintain cleanliness and organization in the checkout area
- Have a good understanding of the products or services offered
- Generate sales reports and assist with inventory management
- Adhere to organizational policies and procedures, including those related to cash handling and security
Sales & Marketing Executive
Saldoma Tours & Travel
Nairobi
07.2023 - 01.2024
- Account managing and retaining a portfolio of key clients to ensure high levels of customer satisfaction
- Implementing marketing strategies by collecting client feedback, studying market trends and conducting competitors' analysis
- Ticketing
- Booking
- Hotel transfers
- Generating packages
- Represent the company in conferences and exhibitions
- Welcoming guests
Sales Associate & Operations
Azadea(International Franchise)
Nairobi
05.2022 - 07.2023
- Greet customers as they enter the store
- Answer customer questions and assist with requests
- Execute purchases and returns at the cash register while checking for accuracy
- Restock and organize merchandise on the sales floor
- Resolve customer complaints and issues in a timely and professional manner
- Replenishing
- Selling a company's goods or services while providing exceptional customer service
Direct Sales Consultant
iPay (Fintech)
Nairobi
01.2021 - 05.2022
- Assisting management in identifying customer marketing and pricing strategies
- Demonstrating product features to customers
- Contacting leads and setting up appointments to present company products
- Completing order forms and submitting them for processing
Researcher (Data Collection)
Tsavo study
Voi
10.2020 - 01.2021
- Develop and conduct experimental studies with animals in controlled or natural surroundings.
- Collect and analyze specimens, and other biological data.
- Study the characteristics of animals, such as their reproduction, interactions with other species, diseases, and movement patterns.
Agent
Samasource Kenya Limited(BPO)
Nairobi
01.2018 - 09.2020
- Service delivery
- E-commerce
- Image annotation
- Data Entry
- Machine learning
Sales
Safaricom Jubilee Kisumu
Kisumu
11.2017 - 12.2017
- Identify potential clients.
- Sales of Safaricom products.
- Ensure that customer satisfaction is met.
- Researched to identify and contact sales prospects to continually build sales pipeline.
- Outperformed sales targets.
- Exceeded sales goals.
- Collaborated with sales teams to align marketing strategies with sales objectives.
Online Marketing
Urban Facades Electronics
Nairobi
07.2016 - 08.2017
- Finding customers online
- Advertising goods online
- Sales and marketing (Tele sales)
- Delivering of products
- Online Marketing (through social media platforms)
- Customer service
Volunteer
Lagnet Theatric (CBO)
Kisumu
01.2014 - 12.2015
- Stage performer (through dance and drama, stage performance).
- Dance Trainer.
- Girl child empowerment
- Team leader.
- Community empowerment.
- Transforming youths and the community through stage performance.
- Built partnerships with related organizations to develop support, and gain greater attention for critical issues.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's goals.
- Attended weekly meetings to discuss progress and future initiatives.
Education
AJIRA Digital - Transcription (Clean verbatim & Full verbatim)
01.2022
Diploma - Tourism Management, Tour Guiding and Travel operations, Information Communication Technology, Communication Skills (fluent in English), Fauna, Flora and Touristic Geography, French (1,2&3), Entrepreneurship, Public Relations, Tourism Economics, Tourism Accountting, Marketing, Ecotourism, Tourism Product Development, Tourism Policy and Planning, Principles and Practices of Management, Tourism Research
Coast Institute of Technology
01.2021
Sama school - Web Research, Digital Literacy, Work Readiness
11.2016
Kenya Certificate of Secondary Education -
Angino Sec School
01.2015
Skills
- Digital marketing
- CRM management
- Marketing strategy
- Email marketing
- SEO implementation
- Content creation
- Customer service
- Data analysis
- Effective communication
- Networking skills
- Targeted marketing
- Social media advertising
- Sales presentations
- Machine learning
- E-learning
- Telesales
- Market analysis
- Brand awareness
- Negotiation techniques
- Sales techniques
- Point of sale operation
- Lead generation
- Customer satisfaction
- Teamwork
- Direct sales
- Problem-solving abilities
- Relationship building
- Market research
- Sales demonstration
- Product knowledge
- Customer engagement
Accomplishments
- Computer tutor (basic computer packages)
- Qualified to join Lagnet theatrics cric, whereby we transformed youths and the community through activities based on arts, acting, singing, live performance, dance and stage performances.
- Knowledge on computer skills (machine learning and e-learning)
- Team leader
- Driving
- Tele sales
Timeline
Business Development Executive
Johnbow Tours And Travel
08.2025 - 10.2025
Sales and Marketing Specialist
Waheguru Travels Limited
02.2025 - Current
Technical Administrative Assistant
Sauti Kuu Foundation(NGO)
09.2024 - 02.2025
POS Officer
Tile & Carpet(Sales)
05.2024 - 08.2024
Sales & Marketing Executive
Saldoma Tours & Travel
07.2023 - 01.2024
Sales Associate & Operations
Azadea(International Franchise)
05.2022 - 07.2023
Direct Sales Consultant
iPay (Fintech)
01.2021 - 05.2022
Researcher (Data Collection)
Tsavo study
10.2020 - 01.2021
Agent
Samasource Kenya Limited(BPO)
01.2018 - 09.2020
Sales
Safaricom Jubilee Kisumu
11.2017 - 12.2017
Online Marketing
Urban Facades Electronics
07.2016 - 08.2017
Volunteer
Lagnet Theatric (CBO)
01.2014 - 12.2015
AJIRA Digital - Transcription (Clean verbatim & Full verbatim)
Diploma - Tourism Management, Tour Guiding and Travel operations, Information Communication Technology, Communication Skills (fluent in English), Fauna, Flora and Touristic Geography, French (1,2&3), Entrepreneurship, Public Relations, Tourism Economics, Tourism Accountting, Marketing, Ecotourism, Tourism Product Development, Tourism Policy and Planning, Principles and Practices of Management, Tourism Research
Coast Institute of Technology
Sama school - Web Research, Digital Literacy, Work Readiness
Kenya Certificate of Secondary Education -
Angino Sec School
Hobbies and Interests
- Socializing and interacting with new friends
- Researching
- Traveling
- Reading motivational books
- Helping the needy
- Exploring
Personal Information
- Date of Birth: 03/06/92
- Gender: MALE
- Nationality: KENYAN
Telephone
+254769557262
References
- Ken Kihara, Trainer, Sama school, +254716210553, ken@samaschool.org
- Jad Kabbani, Unit Manager, Azadea, +254792110691, Jad.Kabbani@azadea.com
- Madeline Nabwire, H.O.D, Coast Institute of Technology, +254725231592
- Lavine Wesonga, HR, iPay Africa, +254710484440, lavine@payafrica.com
- Prabneet Avta, HR, Tile & Carpet, prabneeta@tilecentre.com
Hobbies and Interests
- Socializing and interacting with new friends
- Researching
- Traveling
- Reading motivational books
- Helping the needy
- Exploring
Personal Information
- Date of Birth: 03/06/92
- Gender: MALE
- Nationality: KENYAN
Telephone
+254769557262