Teddy Mwendwa
Nairobi,30
Summary
A passionate, detail-oriented professional with a strong interest in behavioral healthcare innovation and digital health technologies. Experienced in research collaboration, effective communication, and problem-solving, with a proven track record in healthcare trend analysis, regulatory compliance, and the development of research protocols. Skilled in working both independently and as part of a team in fast-paced environments. Proficient in generating literature reviews, writing and editing manuscripts, and supporting publications. Adept in the use of Google Suite and other relevant software applications, with a solid understanding of behavioral regulations and compliance standards.
Overview
6
6
years of professional experience
Work History
Client Liaison Officer
Metropolitan Hospital
03.2020 - 11.2024
- Coordinated appointment scheduling and treatment plans for international patients, ensuring a smooth process from initial inquiry to discharge.
- Managed 200 patient relations by addressing inquiries, concerns, and feedback, ensuring high levels of satisfaction.
- Facilitated communication between 15 international patients and the medical team, ensuring accurate understanding of cultural needs and medical history.
- Oversaw the overall patient experience for 20 international patients, ensuring all needs were met regarding care, accommodation, and local services.
- Advised hospital leadership on international healthcare trends, regulations, and best practices to improve service offerings for global patients.
- Ensured compliance with international healthcare regulations and standards, including data protection and privacy laws. Collaborated with legal teams to maintain proper documentation and adhere to healthcare policies.
Nurse
Tigoni Hospital
02.2019 - 12.2020
- Performed routine wound care and dressing changes on schedule.
- Administered over 300 medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Advised 170 patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided skilled, timely and level-headed emergency response to over 200 critically-ill patients.
Education
Bachelor of Science - Nursing Practice
Zetech University
Nairobi07-2018
Skills
- Passionate about Behavioral Healthcare Innovation
- Effective Communication Skills
- Strong Interpersonal Skills
- Independent and Collaborative Work Style
- Detail-Oriented with Analytical Problem-Solving Abilities
- Knowledge of Behavioral Regulations and Compliance Standards
- Proficiency in Google Suite and Software Applications
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Client Liaison Officer
Metropolitan Hospital
03.2020 - 11.2024
Nurse
Tigoni Hospital
02.2019 - 12.2020
Bachelor of Science - Nursing Practice
Zetech University
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