Digital Advertising
Tamara Rajan
Customer Service
Nairobi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and trust
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front Office Assistant/Customer Care Attendant
Christine Mwangi
Nairobi
02.2022 - 10.2022
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented office policies to enhance efficiency in operations.
Education
High School Diploma -
Star Sheikh Highschool
Athi-River 05.2017 - 03.2021
Skills
Word processing
Time management
Problem-solving skills
Social perceptiveness
Multi-line phone proficiency
Business administration
Scheduling and calendar management
Accomplishments
- Collaborated with team of four in the development of a automotive mechanical problem
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction.
- Resolved product issue through consumer testing.
Interests
Learning languages
Social service
Timeline
Front Office Assistant/Customer Care Attendant
Christine Mwangi
02.2022 - 10.2022
High School Diploma -
Star Sheikh Highschool
05.2017 - 03.2021