Tamara Muhonja

Client-focused business development professional with experience in managing B2B accounts in the Microsoft partner ecosystem. Skilled in nurturing long-term relationships, driving product adoption, and aligning Microsoft cloud offerings to client needs.

Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate

• Increased revenue from public sector and commercial accounts by 50% through strategic relationship building and tailored solution selling.
• Led the successful implementation of a CRM system and capture strategy within 3 months, improving pipeline visibility and client engagement tracking.
• Drove record-breaking client acquisition and growth in 2024 by crafting and executing an integrated sales and marketing strategy.
• Maximized client lifetime value through effective account management, identifying cross-selling and upselling opportunities while ensuring high client satisfaction and retention.
• Spearheaded targeted marketing campaigns that elevated brand visibility and supported lead generation across key verticals.
• Maintained a strong working relationship with Microsoft to align client needs with relevant product offerings, updates, and licensing models.
• QMS (ISO 9001:2015) - Part of the committee appointed to spearhead adoption of ISO 9001:2015 standards on Quality Management Systems in my current organization leading to the organization becoming ISO certified.