Tamara Muhonja
Business Development & Account Management Executive
Nairobi
Summary
Client-focused business development professional with experience in managing B2B accounts in the Microsoft partner ecosystem. Skilled in nurturing long-term relationships, driving product adoption, and aligning Microsoft cloud offerings to client needs.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Head of Business Development and Client Management
Dynasoft Business Solutions Ltd
Nairobi, Nairobi Province
01.2025 - Current
- Presenting account performance updates and pipeline insights to leadership, with a focus on Microsoft cloud solutions and licensing growth.
- Aligning sales and account objectives with Microsoft’s priorities, including cloud adoption, Modern Work, and CSP growth targets.
- Strengthening client relationships by providing proactive support on Microsoft 365, Azure, and licensing-related queries.
- Managing cross-functional teams to execute Microsoft-aligned go-to-market initiatives, and project deliverables.
- Delivering tailored Microsoft solution recommendations to clients, enhancing adoption, satisfaction, and long-term value.
- Conducting market research and Microsoft trend analysis to adjust strategy in line with product roadmaps, and partner incentives.
- Engaging in Microsoft product training, demos, and readiness programs to drive awareness, technical confidence, and business value.
- Resolving technical and licensing escalations from high-profile Microsoft clients to ensure smooth service delivery and retention.
- Building strong customer and community relationships to drive Microsoft cloud uptake, and strategic business growth.
- Mentoring junior team members on Microsoft licensing models, customer engagement best practices, and partner tools (e.g., Partner Center, Solution Workspace).
- Spearheading Microsoft customer acquisition efforts by identifying high-potential prospects and guiding them through the onboarding and licensing process.
- Establishing and maintaining trusted advisor status with clients and Microsoft channel teams to unlock co-sell and funding opportunities.
- Collaborating with Microsoft Partner Account Managers and internal leadership to align on FY goals, incentives, and customer success plans.
- Preparing sales presentations and proposals that showcase Microsoft product value, ROI, and success stories.
- Managing strategic accounts to drive renewals, upsells, and cloud consumption growth under the Microsoft Partner Framework.
- Overseeing licensing models, CSP processes, operations support, and customer success strategies in line with Microsoft standards and tools.
Technical Pre Sales
Dynasoft Business Solutions Ltd.
Nairobi, Nairobi Province
09.2022 - 12.2024
- Drove new business acquisition with a focus on Microsoft product suites.
- Individually brought in over KES 200M in sales revenue in 2024 by driving new business, expanding key accounts, and closing high-value deals.
- Collaborated cross-functionally to align product offerings with Microsoft's cloud suite of solutions.
- Conducted in-depth client needs assessments, and presented comprehensive product and service proposals and solutions.
- Spearheaded market research activities on market analysis, trends, and opportunities pipeline.
- Conducted sales presentations, client pitches and product demos.
- Identification and closure of cross-selling and up-selling opportunities.
- Organized training sessions for staff on relevant topics, enhancing overall competency levels within the department.
- Participated in industry conferences to stay updated on trends and best practices, incorporating acquired knowledge into department operations as appropriate.
- Collaborated with other departments in cross-functional projects, fostering a cooperative work environment.
Education
Data Protection Course - Data Protection
Centre For Information Property And Information Technology Law (CIPIT)-Strathmore
Nairobi 08.2023 - 09.2023
Bachelor of Science - Computer Science
The Catholic University of Eastern Africa
Nairobi 09.2017 - 09.2021
Skills
Customer Acquisition & Relationship Management
CRM Tools (Dynamics 365,)
Microsoft Product Knowledge & Demonstrations
Technical Aptitude
Business Development & Strategic Planning
Negotiation & Deal Structuring
Cross-Functional Collaboration
Proposal & Bid Writing
Customer Success & Satisfaction
Certification
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Accomplishments
- Increased revenue from public sector and commercial accounts by 50% through strategic relationship building and tailored solution selling.
- Led the successful implementation of a CRM system and capture strategy within 3 months, improving pipeline visibility and client engagement tracking.
- Drove record-breaking client acquisition and growth in 2024 by crafting and executing an integrated sales and marketing strategy.
- Maximized client lifetime value through effective account management, identifying cross-selling and upselling opportunities while ensuring high client satisfaction and retention.
- Spearheaded targeted marketing campaigns that elevated brand visibility and supported lead generation across key verticals.
- Maintained a strong working relationship with Microsoft to align client needs with relevant product offerings, updates, and licensing models.
- QMS (ISO 9001:2015) - Part of the committee appointed to spearhead adoption of ISO 9001:2015 standards on Quality Management Systems in my current organization leading to the organization becoming ISO certified.
Timeline
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
06-2025
Head of Business Development and Client Management
Dynasoft Business Solutions Ltd
01.2025 - Current
Leadership Training Microsoft Dynamics 365 Fundamentals CRM-MB 910
08-2024
Microsoft Certified: Fabric Analytics Engineer Associate
06-2024
Microsoft 365 CSP Masters Sales
01-2024
QMS - ISO 9001-2025 Training
09-2023
Data Protection Course - Data Protection
Centre For Information Property And Information Technology Law (CIPIT)-Strathmore
08.2023 - 09.2023
Technical Pre Sales
Dynasoft Business Solutions Ltd.
09.2022 - 12.2024
Microsoft Dynamics 365 Fundamentals (CRM)
05-2022
Google-Fundamentals of Digital Marketing
05-2021
Bachelor of Science - Computer Science
The Catholic University of Eastern Africa
09.2017 - 09.2021