Tabitha Wanjiku Mwaniki
Nairobi
Summary
Dynamic professional dedicated to leveraging expertise in customer support to enhance client satisfaction and resolve complex issues effectively. Known for a results-oriented approach and fostering a collaborative
team environment while thriving under minimal supervision. Proficient in communication and problem-solving, with a proven ability to adapt swiftly to changing circumstances. Committed to delivering consistent, high-quality outcomes in fast-paced settings, ensuring reliability and flexibility in every endeavor.
Experienced with managing customer interactions and resolving inquiries. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.
Overview
8
8
years of professional experience
Work History
Customer Representative
PTG Travel
02.2018 - Current
- Customer care provider and operations Supervisor
- Transport Coordination/Organization of Transfer
- Meet and assist at the airport
- Book transfers received through phone calls and emails
- Assign drivers for the transfers
- Filing of documents/ Weekly Reports at the Call Centre.
- Responding to Client’s Complains/Issues via Telecom or email
- Responding to Driver Issues
- Attending Call Centre Debriefing Meetings every morning.
- CUSTOMER CARE FOLLOWUP
- Conducting customer care follow-up with the clients
- Providing services that are tailor made to clients specifications and need
- Ensure efficient communication and co-ordination with internal Logistics customers by attending to incoming / outgoing telephone call
Education
Certificate - Computer Applications
04-2011
- UNITS
- Microsoft office
- Desktop publishing
- Internet & email
- Keyboarding /computerized typing
Kenya Certificate of Secondary Education - undefined
01-2009
Kenya Certificate of Primary Education - undefined
01-2005
Skills
- Effective communication
- Demonstrated patience
- Effective persuasive communication
- Emotional regulation
- Active listening
- Effective time management
- Detail-oriented approach
- Optimistic mindset
- Collaborative teamwork
- In-depth product knowledge
Timeline
Customer Representative - PTG Travel
02.2018 - Current
ROYSAMBU PRIMARY SCHOOL - Kenya Certificate of Primary Education,
GITWEKU GIRLS SECONDARY SCHOOL - Kenya Certificate of Secondary Education,
Loyaltech Computer College - Certificate, Computer Applications
Perfect Learning Hub - ,
Perfect Learning Hub - ,
PERSONAL ATTRIBUTES
- An individual, always ready to fully exploit creativity and interpersonal skills, and can work with minimum or no supervision.
- Believe strongly in customer satisfaction as a major factor to growth and development.
- Posses’ excellent communication skills and ability to interact with people.
- Self-Motivated and able to adjust to any kind of environment, thus ready for any Professional challenges.
PERSONAL QUALITIES
- Able to work in a team
- Good degree of integrity, discretion and personal conduct
- Flexible and adaptable to changing working conditions
- Self-motivated, with good judgment and initiative
- Good interpersonal and written communication
- Ability to prioritize, meet deadlines and work under pressure.
- Ability to keep time and give priority to client feedback.