Tabitha Turuga
Regional Sales Excecutive
Nairobi, Nairobi Province,30
Summary
Multi-faceted Regional Sales Executive coordinating sales in the Mt. Kenya region, Eastern region , Coast region and the Central region with an experience of 4 years in building customer relationships. Proven track record od exceeding sales targets and increasing customer satisfaction through innovative strategies and superior customer service tailored to meet the customers needs.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Regional Sales Executive
Kenya Highland Seed Company Ltd
02.2022 - Current
- Regions handled ; Kiambu, Nairobi,Kajiado,Machakos, Mombasa, Nyeri, Meru, Kirinyaga, Mpeketoni, Mariakani,Murang'a,Nanyuki.
- Sell to allocated customers in the database
- Inform clients on new stock varieties , new prices and discounts
- Reach out to new and existing clients by phone and occasional visits and follow up on potential leads
- Selling out the brand to clients
- Relationship building and market intelligence gathering from the clients
- Monthly client visits
- Ensure clients are up to date with promotions, new products or trainings around the area
- Increase client's portfolio by ensuring a wider range of products sold
- Sharing financial statements with the customers on weekly basis.
- Ensure 100% new and existing customer retention
- Ensure monthly target achievements
- Ensure frequent purchases from existing clients
- Identifying the market gap of competition and capitalize on them
Supply Chain Assistant
Kenya Highland Seed Compnay
02.2021 - 01.2022
- Receiving and booking of new order directly into the Navision Software
- Seeking order approvals from the finance department
- Raising of customers invoices and dispatch documents
- Sending financial statements to customers
- Raising of proforma invoices (PFI)/ quotation
- Filling everyday invoices
- Tracking of delayed orders on courier's portal
- Updating daily order status report
- Liaising with the field agronomists and sales agronomist to ensure accuracy of the orders shared
- Communicate with the field team on new developments i.e price change, stock outs, restocking , emergence of new products
- Overseeing daily order fulfillment activities, including order processing , packing and dispatch.
Customer Service Representative
Kenya Highland Seed Company Ltd
08.2020 - 02.2021
- Telesales
- Recording and follow up of the incoming calls
- Maintaining the highest standards of customer service by promptly attending to and resolving customers concerns
- Daily report updating
- Marketing and showcasing of new products to walk in customers
- Making and receiving calls
Call Center Representative
Apollo Agriculture
10.2019 - 04.2020
- Collecting and capturing farmers details into the company's database.
- Offer agronomic advice to the farmers
- Ensure a minimum of 30 calls per day are made.
- Capture and escalate any complaints or concerns raised by the farmers.
- Confirm and correct farmer's information that has been provided by the field team.
- Link the farmers with the allocated agrovets to access their seeds and fertilizers
Sales Representative Team Leader
Salute Holdings
11.2017 - 10.2018
- In charge of Tuskys supermarket branches in Nairobi CBD
- Ensure orders to the headquarter have been delivered to the branches
- Collect monthly sales documents and send to the head offices
- Ensure monthly target has been achieved
- Arranging the designated shelves in the supermarkets and displays are presentable
- Escalating faulty products and have them delivered to the head office.
- Informa nd educate customers on warranties granted for certain products and activate the warranties
Education
BBA - Business Administration And Management
Management University of Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
Diploma in Business Management - Business Administration And Management
Kenya Institute of Management
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
Loreto Convent Msongari
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Timeline
Regional Sales Executive
Kenya Highland Seed Company Ltd
02.2022 - Current
Supply Chain Assistant
Kenya Highland Seed Compnay
02.2021 - 01.2022
Customer Service Representative
Kenya Highland Seed Company Ltd
08.2020 - 02.2021
Call Center Representative
Apollo Agriculture
10.2019 - 04.2020
Sales Representative Team Leader
Salute Holdings
11.2017 - 10.2018
BBA - Business Administration And Management
Management University of Africa
04.2001 -
Diploma in Business Management - Business Administration And Management
Kenya Institute of Management
04.2001 -
High School Diploma -
Loreto Convent Msongari
04.2001 -