Tabitha Mbute
Customer Service
Nairobi
Summary
Dedicated customer service professional with a strong communication, positive attitude, patience, active listening, and conflict resolution. Committed to enhancing customer satisfaction and increasing productivity through exceptional service.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customer Service
Beauty Point College
09.2020 - Current
- Provided exceptional customer service, resulting in repeat business and positive reviews.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Increased repeat business through exceptional customer service and communication skills.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained newly hired employees on routine tasks and customer service.
- Delivered exemplary customer service and warmly greeted guests.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
Hotel Waiter
Highrise Hotel
08.2018 - 03.2020
- Delivered exceptional customer service in high-pressure environments,which enhanced guest satisfaction and experience.
- Managed multiple tables efficiently, ensuring timely order taking and meal delivery.
- Collaborated with kitchen staff to synchronise food preparation and presentation standards.
- Trained new waitstaff on restaurant protocols, improving team performance and service quality.
- Coordinated table settings and maintained cleanliness to enhance dining experience for guests.
- Enhanced customer experience by providing exceptional service.
- Ensured an impeccable first impression, greeting every guest with a smile and positive attitude.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Education
No Degree - Hairdressing
Beauty Point College
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Excellent customer servicece attitude
Communication skills
Active listener
Conflict resolution
Empathy
Patient
Adaptability
Timeline
Customer Service
Beauty Point College
09.2020 - Current
Hotel Waiter
Highrise Hotel
08.2018 - 03.2020
No Degree - Hairdressing
Beauty Point College
04.2001 -