TABITHA KASIA
Hostess
Nairobi,Kenya
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
Work History
Head Hostess
Ibiza Restaurant
Lavington
05.2022 - 02.2024
- Developed and maintained strong relationships with VIP guests, providing personalized service and handling special requests
- Maintained a clean, organized, and presentable front-of-house area, upholding the restaurant's high standards of service
- Managed guest reservations and seating arrangements, ensuring optimal table turnover and guest satisfaction
- Supervised and trained the hostess team, scheduled shifts, and provided performance feedback
- Greeted and welcomed guests, creating a warm and inviting atmosphere
- Addressed and resolved guest concerns and complaints promptly and professionally
- Coordinated with kitchen and service staff to ensure seamless communication and service delivery
- Managed and updated the restaurant's reservation system, ensuring accuracy and timely entry of guest information
- Assisted in planning and coordinating special events and private functions, ensuring meticulous attention to detail.
Waitress Supervisor
909 Restaurant And Lounge
Lavington, Nairobi KE
04.2021 - 12.2021
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Bachelor of Science in Real Estate - undefined
09.2020 - 5 2024
Relevant Coursework: Property Valuation, Real Estate Law, Market Analysis, Financial Management in Real Estate
High school certificate - undefined
01.2016 - 12 2019
Achieved a B+ grade of 69 points.
Primary school Certificate - undefined
01.2013 - 12 2015
Completed primary education attaining 390 marks which was an A- grade.
Pre-primary and primary school - undefined
01.2004 - 1 2012
Attended pre-primary until my 5th grade class.
Skills
Patience
Customer service
Communication
Teamwork
Attention to detail
Problem Solving
Time management
Multi-tasking
Organizational skills
Office Software Proficiency
Market Analysis
Property Valuation
Financial Analysis
Real Estate Law and Regulations
Negotiation Skills
Analytical Thinking
Attention to Detail
Communication Skills
Teamwork and Collaboration
Guest sitting arrangements
Guest service
Dining room management
Group reservations management
Bar terminology
Reservation planning
Greeting and sitting
Guest relations management
Hospitality service expertise
Attributes
I am self-driven, result oriented, always striving for continued excellence, motivated and a team player with high regard for the values of integrity. Seasoned real estate professional with over three years of hands-on experience in the industry. Renowned for my strategic negotiation skills, client-centric approach, and ability to navigate complex transactions with finesse. Leveraging a depth of market knowledge and a proactive attitude, I consistently deliver exceptional results, exceeding client expectations and driving business success.
Personal Information
Date of Birth: 09/20/01
Extracurriculum
- Playing tennis
- Baking cakes
Awards
- Certificate in Digital Marketing (AJIRA Digital Clubs, 2022), 2022, Completed comprehensive coursework in digital marketing strategies, including SEO, content marketing, social media management, and email marketing. Certificate earned upon successful completion of rigorous assessments and practical projects, demonstrating proficiency in leveraging digital platforms to drive business objectives. Skills are used in real estate where digital marketing plays a significant role in property promotion and client engagement.
- Certificate of Participation as a St. John's Ambulance Member, including Achievement as Chief First Responder (2022; Still an active member), 2022, Distinguished as Chief First Responder within St. John's Ambulance, leading a team of volunteers in providing critical first aid services at local events and emergencies. Recognized for exceptional leadership, quick decision-making, and effective coordination during high-pressure situations. Developed strong leadership, organizational, and crisis management skills, essential for navigating complex real estate transactions, ensuring client safety, and delivering outstanding service.
- Academic Excellence Award (San Damiano Primary School,2015), 2015, Recognized for maintaining a consistently high GPA and exemplary performance across all subjects as well as breaking the schools academic record with 496 marks.
- Leadership Award (St Anne's Muthale High School, 2018-2019), 2018-2019, Acknowledged for outstanding leadership skills demonstrated as the president of the student council, leading initiatives to improve school culture and student engagement.
- Sportsmanship Award (St Anne's Muthale High School, 2018), 2018, Received for demonstrating exceptional sportsmanship, teamwork, and dedication as a varsity basketball team captain.
- Certificate of Participation in 2018 Drama and Music Festivals, 2018, Participated in drama and music festivals in 2019, honing skills in communication, presentation, and stage presence. Developed the ability to engage diverse audiences and convey messages effectively, skills transferrable to client interactions, presentations, and negotiations in real estate transactions
References
- Caro (Overall Manager), +254 702 209 080, Ibiza Restaurant
- Dennis (Overall Manager), +254 727 721 468, 909 Restaurant and lounge
Accomplishments
Was promoted to a head hostess two weeks after I was employed and received an award from the director.
Successfully increased VIP guest satisfaction ratings by 25% over a two month period through
personalized service and meticulous attention to detail.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Head Hostess - Ibiza Restaurant
05.2022 - 02.2024
Waitress Supervisor - 909 Restaurant And Lounge
04.2021 - 12.2021
Jomo Kenyatta University of Agriculture and Technology (JKUAT) - Bachelor of Science in Real Estate,
09.2020 - 5 2024
St.Anne's Muthale Girls High School - High school certificate,
01.2016 - 12 2019
San Damiano Boarding Primary School - Primary school Certificate,
01.2013 - 12 2015
Cathsam Academy - Pre-primary and primary school,
01.2004 - 1 2012