Summary
Work History
Overview
Education
Skills
Accomplishments
Work Availability
Timeline
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TABITHA BURACHE LUHOMBO

NAIROBI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Qcommerce Data Assistant

Glovo Kenya
07.2024 - 09.2024
  • Supported Glovo's Qcommerce operations by streamlining product data management. This involved categorizing items, sourcing images and utilizing proprietary technology for efficient data uploading and maintenance
  • Managed product data for various partners on the Glovo app, ensuring accurate categorization and high-quality image representation to optimize the customer experience. Categorized over 5000 items for 5+ partners, sourcing and uploading images using Glovo's technology. Demonstrated strong attention to detail and proficiency in data entry and image editing
  • Maintained a high level of data integrity by meticulously reviewing and confirming the accuracy of product categorization and image display on the Glovo app

Customer Service Representative

Absa Bank Kenya PLC
08.2016 - 03.2024
  • Ensured all details pertaining to customer queries and complaints was obtained from customer, logged in system and resolved at least at first point of contact with customer or escalated for resolution with relevant team
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Achieved higher brand recognition, collaborating with influencers and partners on promotional activities.
  • Responded to comments, posts, and questions from various channels received on social media platforms
  • Assisted team with various marketing projects that would engage new leads and potential customers.

Bank Operations Clerk

Absa Bank Kenya PLC
08.2015 - 07.2016
  • Input data daily of financial transactions into bank's database system in timely manner
  • Compiled, reconciled and informed management of previous day's transactions, detecting discrepancies in finances and reporting to proper authority
  • Constantly updated work knowledge and any changes that occurred within banking industry
  • Prepared and processed debit-credit journals in timely manner
  • Utilized computer systems to run databases, pay bills and salaries to be credited to customers' accounts
  • Processed and posted cheques accurately to system and handled inward-outwards remittances of funds to and from clients' accounts as per their instructions
  • Verified digital and physical records regularly to spot and correct discrepancies

Overview

9
9
years of professional experience

Education

Certificate of Completion - Developing Skills For Future of Work-

McKinsey & Company-Forward Program
04.2001 -

Certificate of Completion-Introduction -Cyber Sec - Cyber Security

Cisco Networking Academy
04.2001 -

Diploma - Information Technology Management

Alison Online Certification

User Experience on The Web - Online Certification

Open 2 Study

High School Diploma - Kenya Certificate of Secondary Education

The Sacred Heart Mukumu Girls' High School

Skills

Proficiency in Sprout Social

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Recognized for achieving the highest customer satisfaction ratings and exceeding performance targets by 20% through effective communication, problem-solving and product knowledge. Awarded best call centre representative Q1,2019
  • Successfully completed Absa Group's Data privacy training, demonstrating a comprehensive understanding of personal data protection and compliance with institutional data privacy protocols
  • Acquired knowledge of sustainable finance principles, including economic,social and environmental factors in business strategy under Sustainable Finance Initiative offered by Kenya Banker's Association

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Qcommerce Data Assistant

Glovo Kenya
07.2024 - 09.2024

Customer Service Representative

Absa Bank Kenya PLC
08.2016 - 03.2024

Bank Operations Clerk

Absa Bank Kenya PLC
08.2015 - 07.2016

Certificate of Completion - Developing Skills For Future of Work-

McKinsey & Company-Forward Program
04.2001 -

Certificate of Completion-Introduction -Cyber Sec - Cyber Security

Cisco Networking Academy
04.2001 -

User Experience on The Web - Online Certification

Open 2 Study

High School Diploma - Kenya Certificate of Secondary Education

The Sacred Heart Mukumu Girls' High School

Diploma - Information Technology Management

Alison Online Certification

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TABITHA BURACHE LUHOMBO