SYNTHIA ATIENO ORACHA
Nairobi
Summary
Customer-focused Account Service Executive with experience in banking and public service. Skilled in addressing account-related enquiries and enhancing customer satisfaction through effective communication and problem-solving. Demonstrates strong time management and a commitment to delivering positive customer experiences.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Account Services Executive
Cooperative Bank of Kenya
Nairobi, Kenya
10.2025 - Current
- Managed client accounts, ensuring accurate transaction processing and timely record updates to support client needs.
- Provided professional support to customers, resolving account-related queries efficiently to enhance customer experience.
- Responded to customer needs with patience and professionalism, ensuring a positive interaction.
- Actively listened to customer concerns and offered clear, respectful assistance tailored to their needs.
- Collaborated with team members to improve customer satisfaction and streamline daily operations, fostering a supportive work environment.
- - Maintain compliance with banking policies and uphold high standards of confidentiality and integrity.
Data Analytics Trainee
ICT Kenya & ISACA
11.2024 - 12.2024
- - Applied data-driven insights to real-world projects to inform and support decision-making processes.
- - Developed proficiency in Excel-based analytics and data interpretation for effective data assessment.
- - Completed intensive training in data analysis, visualisation, and reporting to enhance analytical skills.
Volunteer Laboratory Assistant
Kenya Institute of Primate Research (KIPRE)
06.2024 - 09.2024
- - Conducted DNA extraction, PCR, bacteriophage spot assay, and phage enrichment experiments to support ongoing research projects.
- - Recorded, analysed, and presented experimental results, facilitating data-driven decision-making and advancing project objectives.
- - Maintained laboratory equipment, ensuring optimal performance and strict adherence to biosafety protocols for safe operations.
Clerk
Independent Electoral and Boundaries Commission (IEBC)
Siaya, Kenya
08.2022 - 08.2022
- - Managed sensitive data, ensuring accuracy and integrity to maintain public trust.
- - Supported orderly operations under high pressure, contributing to a seamless electoral experience.
- - Assisted members of the public in a structured and time-sensitive environment.
- - Responded to questions and public enquiries while maintaining professionalism.
- - Facilitated voter registration and verification processes to ensure accurate electoral participation during general elections.
Education
Bachelor of Science - Chemistry & Mathematics
University of Nairobi
Nairobi01-2022
Kenya Certificate of Secondary Education (KCSE) -
Nyamira Girls High School
Siaya01-2017
Kenya Certificate of Primary Education (KCPE) -
Atemo Primary School
Siaya01-2013
Skills
- Account management
- Client care
- Data analysis
- Data collection
- Clear communication
- Problem solving
- Stress management
- Professionalism and Confidentiality
- Leadership & Team Collaboration
- Cross-cultural communication
REFEREES
- Available upon request.
LEADERSHIP & DEVELOPMENT PROGRAMS
- Aspire Leaders Program – Certified Graduate | August 2025 – October 2025
- - Successfully completed a global leadership development program founded at Harvard University.
- - Received a Certificate of Completion and Letter of Acknowledgement for demonstrating leadership, innovation, and global collaboration.
- - Engaged in leadership simulations, mentorship sessions, and social impact projects with peers from diverse backgrounds.
- Young African Leaders Initiative (YALI Network) – Member
- - Completed training on leadership, entrepreneurship, and community development.
- - Gained practical experience in designing community-based initiatives and leading group projects.
Languages
English
Proficient
C2
Swahili
Proficient
C2
Spanish
Beginner
A1
Timeline
Account Services Executive
Cooperative Bank of Kenya
10.2025 - Current
Data Analytics Trainee
ICT Kenya & ISACA
11.2024 - 12.2024
Volunteer Laboratory Assistant
Kenya Institute of Primate Research (KIPRE)
06.2024 - 09.2024
Clerk
Independent Electoral and Boundaries Commission (IEBC)
08.2022 - 08.2022
Bachelor of Science - Chemistry & Mathematics
University of Nairobi
Kenya Certificate of Secondary Education (KCSE) -
Nyamira Girls High School
Kenya Certificate of Primary Education (KCPE) -
Atemo Primary School