Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
9
9
years of professional experience
Work History
Patient Relations Assistant -Lab
Medanta Africare Ltd
Nairobi
02.2016 - 03.2022
Managed desk operations and supported billing department.
Pack and dispatch external samples and follow up
Making sure TAT is adhered according to the company policy.
File reports from external labs on the laboratory Information System.
Communicate with doctors on critical values.
Delay notification to any concerned parties i.e patients and doctors.
Record patients complains for continuous improvement and hand over to the lab manager.
Patient Attendant
Avenue homecare
Nairobi
08.2013 - 10.2015
Assisted with meal planning to meet nutritional plans.
Followed care plan and directions to administer medications.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Consulted with client care team to continually update care plans.
Observed and reported changes in patient's physical or mental condition to supervisor.
Partnered with registered nurses and physiotherapists to provide care to patients.
Recorded intake and output measurements accurately.
Transported patients to medical appointments or other destinations as needed.
Monitored clients' activity levels and helped prevent sedentary behavior.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Recorded client status progress and challenges in logbooks and reports.
Maintained detailed records of services performed on clients.
Collected and recorded patients vitals and Sugars if needed
Education
Some College (No Degree) - Certificate in Pediatrics Phlebotomy
Gertrude's Institute of Child Health Research
Nairobi,Kenya
01-2021
Some College (No Degree) - Certificate in Patient Attendant Course
Avenue Homecare Training Centre
Nairobi,Kenya
01-2013
Kenya Certificate of Secondary Education(KCSE)
Gikindu Girls Secondary School
Kiambu,Kenya
01-2008
Some College (No Degree) - Kenya Certificate of Primary Education (KCPE)
Githunguri Primary School
Kiambu,Kenya
01-2004
Skills
Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity
Ability to work as part of a team, as well as individually, I am a self-driven individual with a positive attitude toward others
Positivity, friendliness, and enjoyment of serving people with a friendly and warm heart
An effective written and verbal communicator, with the ability to convey information clearly
Affiliations
Volunteering:
Team sports
References
References available upon request.
Timeline
Patient Relations Assistant -Lab
Medanta Africare Ltd
02.2016 - 03.2022
Patient Attendant
Avenue homecare
08.2013 - 10.2015
Some College (No Degree) - Certificate in Pediatrics Phlebotomy
Gertrude's Institute of Child Health Research
Some College (No Degree) - Certificate in Patient Attendant Course
Avenue Homecare Training Centre
Kenya Certificate of Secondary Education(KCSE)
Gikindu Girls Secondary School
Some College (No Degree) - Kenya Certificate of Primary Education (KCPE)
Githunguri Primary School
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