Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
SYLVIA ADOYO KIZITO
Nairobi,Nairobi
Summary
Overview
3
years of professional experience
Work History
Heavens best look
Self-employment
08.2020 - Current
Job overview
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Analyzed customer trends and provided insights to improve customer experience.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Distributed checks and paystubs on weekly basis
Laazizi logistics and supplies
Receptionist Clerk
07.2020 - 09.2022
Job overview
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected bank payments, processed transactions and updated relevant records.
- Tracked important information in word, excel spreadsheets and ran reports or generated graphs using data.
- Managed over 30 customer calls per day and that increased sales by 15%.
Education
Catholic University of East And Eastern AfricaNairobi, Kenya
Associate of Applied Science from Information Technology
10.2023
University Overview
Compuera Mangu GirlsNairobi
High School Diploma
11.2016
University Overview
Skills
- Employee Programs
- Employee Performance Reviews
- Labor Agreements
- Paperwork Processing
- Confidential Document Control
- Customer Service Excellence
- Inventory Records
- Call Control
- Operational Efficiency
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Responded to 10-15 customer emails in a day and that increased the sales by 15%.
- Supervised team of 20 staff members.
- Documented and resolved filing issue which led to smooth operations in the office.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Timeline
Self-employment
Heavens best look
08.2020 - Current
Receptionist Clerk
Laazizi logistics and supplies
07.2020 - 09.2022
Catholic University of East And Eastern Africa
Associate of Applied Science from Information Technology
Compuera Mangu Girls
High School Diploma
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