Sylvia Wanjiru Kigotho
Nairobi
Summary
A skilled Hospitality / sales person with seasoned experience in Hospitality management, with exceptional communication skills and customer relationship management. Always determined to new business and client acquisition up to executive level. I am an active team player who always work for company and group’s vision attainment.
Hospitality professional with background in delivering exceptional service and maintaining high standards. Known for seamless team collaboration and adaptability to changing needs. Proficient in handling orders efficiently and creating positive guest experience.
Overview
12
12
years of professional experience
Work History
Bar waitress
Tribe hotel
07.2024 - Current
- Customer Service: Greet guests warmly, take orders accurately, and ensure customer satisfaction.
- Order Management: Relay orders to the bar and kitchen; serve beverages and food promptly.
- Product Knowledge: Be familiar with the menu, including cocktails, wines, beers, and food options.
- Cleanliness & Maintenance: Keep tables, bar area, and service stations clean and organized.
- Payment Handling: Process payments using cash or POS systems accurately.
- Team Collaboration: Work with bartenders, kitchen staff, and other waitstaff to ensure smooth service.
- Upselling: Suggest drinks or menu items to enhance guest experience and increase sales.
- Compliance: Follow health, safety, and alcohol service regulations.
- Key Responsibilities
Direct Sales Representative
Technobridge Solution / Prime Institute
05.2023 - 03.2024
- Driving in new business and Client acquisition across multiple product successfully meeting sales target
- Conduct activation, attending client meetings and B2C /B2B in institutions/organizations.
- Deliver set sales targets in asset and liability for: Banking, and Cooperates Institution
- Provide excellent customer service and acting as a point of contact to walking clients.
- Participate in product campaigns to ensure product information is readily available to customers.
- Conduct door-to-door direct selling.
- Provide regular weekly sales reports.
- Key Responsibilities
Waitress/Bar waitress
The Nairobi Safari Club Hotel
01.2014 - 05.2022
- Greeting & Seating: Welcome guests, show tables
- Taking Orders: Record orders, manage allergen info
- Serving: Deliver items, monitor tables
- Customer Care: Resolve complaints, ensure satisfaction
- Payments: Bill presentation, process transactions
- Area Maintenance: Clear/reset tables, restock supplies
- Teamwork: Coordinate with staff during service
- Product Knowledge: Recommend menu items, upsell
- Safety & Compliance: Hygiene, age checks, safety
- Shift Tasks: Table prep, side-work, closing duties
- Key Responsibilities
Housekeeping
The Nairobi Safari Club Hotel
01.2014 - 05.2022
- Guest Rooms: Clean, sanitize, change linens, restock, trash disposal
- Public Areas: Vacuum, mop, dust, sanitize high-touch zones
- Supplies & Equipment: Restock, maintain, report issues Maintenance Identify and report repairs or safety hazards
- Time Management: Zone cleaning, inspection, schedule adherence
- Guest Interaction: Address requests, maintain privacy
- Deep Cleaning: Carpets, upholstery, high-level sanitation
- Team Collaboration: Communicate with teams, follow protocols
- Key Responsibilities
Education
Certificate - plumbing
Yashica College
01.2025
Certificate - Paramedics
Mahanaim college
01.2024
Diploma - Sales and Marketing
Railway Training Institute
01.2015
Certificate - Food & Beverage and Housekeeping
Paragon Hospitality Institute
01.2012
Certificate - computer Studies
Institute of Advanced Technology
01.2011
Kenya Certificate of secondary Education (KSCE) - undefined
Kiriti Girls High School
01.2010
Skills
- Customer focus: Engage guests, handle complains, Respect guest privacy, respond promptly
- Strong multitasking
- Energy and enthusiasm
- Cleanliness standards
- Flexible schedule
- Cashiering
- Attention to detail: Order accuracy, special requests, Spotless cleaning, organization
- Physical demand: Carry trays, long shifts, Lifting, bending, sustained cleanings
- Technical skills: POS, math, Menu knowledge, Equipment and chemical use
- Soft skills: Communication, resilience, Interpersonal sensitivity
References
Agela, Muoki, Human Resource, Agela@tribe-hotel.com, Tribe Hotel
Hobbies and Interests
Travelling to different places, Networking & Socializing., Volunteering in community service, Learning, documentaries, Knitting
Timeline
Bar waitress
Tribe hotel
07.2024 - Current
Direct Sales Representative
Technobridge Solution / Prime Institute
05.2023 - 03.2024
Waitress/Bar waitress
The Nairobi Safari Club Hotel
01.2014 - 05.2022
Housekeeping
The Nairobi Safari Club Hotel
01.2014 - 05.2022
Certificate - Paramedics
Mahanaim college
Diploma - Sales and Marketing
Railway Training Institute
Certificate - Food & Beverage and Housekeeping
Paragon Hospitality Institute
Certificate - computer Studies
Institute of Advanced Technology
Kenya Certificate of secondary Education (KSCE) - undefined
Kiriti Girls High School
Certificate - plumbing
Yashica College
Similar Profiles
MARCUS MUTUKU MAINAMARCUS MUTUKU MAINA
Head Bartender at Tribe HotelHead Bartender at Tribe Hotel
NANCY WANJIRU NJERUNANCY WANJIRU NJERU
Assistant Restaurant Manager at Tribe HotelAssistant Restaurant Manager at Tribe Hotel
Michael OokoMichael Ooko
Housekeeping Attendant at Tribe HotelHousekeeping Attendant at Tribe Hotel
Kyle Temple-MurrayKyle Temple-Murray
Managing Director at NADSKA LtdManaging Director at NADSKA Ltd
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance