Sylvia Wachira

• Noticing startups struggled juggling admin and core tasks, I introduced calendar and inbox systems that improved scheduling accuracy by 40% and lowered missed communications by 30%, helping clients regain focus on growth.
• Developed standardized data entry workflows, cutting errors by 25% and boosting client reporting turnaround by 20%, allowing more timely business insights.
• Delivered warm, solution-driven client support, sustaining a client satisfaction rating of 95% through clear communication and rapid responsiveness.
• Built virtual support frameworks, freeing business owners 15+ hours weekly to concentrate on strategic initiatives.
• Enhanced task prioritization and project tracking via Trello and Asana, increasing task completion rates by 35% and maintaining transparency with clients on deliverables.

Conducted onboarding and orientation for candidates seeking overseas nanny and domestic work opportunities
Performed candidate assessments, including suitability screening and coordination of medical fitness evaluations
Marketed overseas job opportunities and recruited candidates through outreach, referrals, and recruitment campaigns
Coordinated documentation, travel logistics, and deployment processes with international partners
Ensured candidates arrived safely and were placed in assigned households, confirming compliance with agreed terms
Provided post-placement support, addressing concerns, welfare issues, and employer feedback
Maintained accurate candidate records, reports, and compliance documentation
Acted as a primary point of contact for candidates throughout the recruitment lifecycle
Supported retention efforts by maintaining ongoing communication and resolving placement issues
Collaborated with operations and international offices to ensure smooth recruitment and placement workflowsKey Skills Demonstrated
Recruitment & candidate management
International placement coordination
Client & candidate support
Compliance & documentation
Communication & stakeholder management
Problem-solving and conflict resolutionIf you want, I can:

• Revamped merchant onboarding workflows using CRM tools, growing merchant registrations by 30% in six months and expanding e-commerce platform presence.
• Automated order tracking systems, reducing resolution time by 25%, which elevated customer satisfaction and decreased complaint volumes.
• Managed over 500 monthly multichannel inquiries, raising first-contact resolution rate to 90% and reducing escalations by 15%.
• Led partnerships with SMEs and bulk sellers, increasing logistics service use by 20% and contributing to a 15% uplift in platform sales.
• Designed post-purchase campaign automation that boosted repeat customer purchases by 12%, enhancing customer loyalty.

• Implemented remote troubleshooting methods reducing system downtime by 20%, significantly improving user productivity.
• Spearheaded cross-department ERP rollout, improving data accessibility by 35% and accelerating report generation.
• Led support teams with structured workflows and ITIL best practices, enhancing team performance and service quality.
• Delivered preventive maintenance and equipment management, reducing unplanned interruptions by 22%.
• Trained over 100 staff on new systems, increasing software adoption and compliance with policies.

• Introduced verification steps cutting data error rates by 15%, improving reporting reliability.
• Improved client communication responsiveness, enhancing trust and reducing follow-up queries by 20%.
• Standardized reporting mechanisms, enabling faster operational decision-making.
• Maintained rigorous confidentiality and security with zero reported breaches.