Sylvia Saiton Koriata
Narok
Summary
Ambitious finance manager offering several years of experience increasing productivity through automation of processes. Confident individual with track record of accurate reporting and analysis. Highly experienced in mentoring employees, leading talented teams and making decisions promptly. Versatile professional adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive, and diligent.
Overview
11
11
years of professional experience
Work History
Finance Manager
Kileleoni Limited
Narok, Kenya
01.2025 - Current
- Managed budgeting processes that aligned resource allocation with business goals, ensuring optimal financial performance.
- Developed financial strategies that increased profitability and improved operational efficiency.
- Analyzed financial reports to identify trends, guiding strategic decision-making for improved business outcomes.
- Collaborated with department heads to create accurate financial forecasts and budgets.
- Oversaw compliance with financial regulations and internal policies for risk management.
- Led cross-functional teams in implementing process improvements for finance operations.
- Trained and mentored junior finance staff on best practices and procedures.
- Prepared financial documents such as budgets, forecasts and reports.
- Utilized financial software to streamline reporting and data analysis tasks effectively.
- Monitored cash flow to ensure sufficient liquidity.
- Analyzed financial data to determine efficient use of resources.
- Coordinated with other departments within the organization regarding budgeting matters.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Managed financial transactions involving general funds and contracts to reduce cash flow challenges.
- Evaluated existing processes within the finance department and identified areas for improvement.
- Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
- Assisted in the development of internal controls to protect company assets.
- Negotiated contracts with vendors in order to obtain competitive pricing structures.
- Analyzed complex financial data and generated meaningful reports for senior management.
- Analyzed actual financial results vs. budget to prepare variance reporting to functional groups.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Developed forecasting models utilizing historical data trends to predict future revenues and expenses.
- Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
Assistant Accountant and Customer Care
Danros Kenya Limited
03.2021 - Current
- Processed company documentation, including invoices and payment checks, to ensure timely financial transactions.
- Managed all purchase orders and monitored company budget by controlling project expenses.
- Completing the general ledger with payroll entries.
- Maintained clear communication with management to facilitate effective decision-making.
- Communicating with clients on a daily basis and ensured excellent customer service.
- Preparing invoices and expense reports.
- Compiled and analyzed company documentation for accuracy, supporting compliance and operational integrity.
Office Administrator
Kileleoni Limited
Narok, Kenya
03.2023 - 12.2024
- Coordinated meetings and managed schedules to enhance team collaboration.
- Oversaw daily office operations to ensure smooth workflow.
- Developed and implemented filing systems that improved document retrieval speed.
- Processed financial documents, contracts, and invoices ensuring accurate record-keeping.
- Processed invoices on a timely basis according to established procedures.
- Assisted in preparing reports and presentations for management reviews.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Supported onboarding processes by organizing training materials for new hires.
Customer Experience Officer
SBM Bank Kenya Limited
08.2018 - 03.2019
- Achieved or exceeded the established sales and service goals through building customer relationships.
- Resolved product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Attracted potential customers by providing detailed answers to product and service inquiries.
- Recommended potential products or services to management based on insights gathered from customer needs.
- Prepared product or service reports by collecting and analyzing customer information.
- Maintained financial accounts through accurate processing of customer adjustments, ensuring account integrity.
- Performed and processed in a dual custody role; ATM processing, vault balancing and other operational duties required.
Customer Service Officer
Chase Bank Kenya Ltd
01.2015 - 07.2018
- Resolved customer queries.
- Handled customer complaints effectively and implemented monthly staff training to enhance service reviews.
- Completed customers' transactions.
- Sales of personal loans and credit cards.
- Referred clients to appropriate lending solutions tailored to fit their financial needs.
- Identified potential customers through cold calling, database, follow up and personal contacts.
- Cross-sold Forex trading accounts and CASA (happiness account) while identifying process improvements.
- Organized each client transaction and resolved inquiries applying attention to detail.
- Followed up with customers to secure references for their financial needs.
- Handled cash transactions efficiently to maintain accurate drawer balance.
- Efficiently processed bank deposits, withdrawals, and loan payments.
- Maintained 100% accuracy of the company monthly financial reports over the course of 6 months.
- Worked directly with senior leadership to develop and administer a 50% of sales per year department budget.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of project deadlines.
- Enhanced service processes to improve overall productivity and profitability.
- Coordinated 50% special public and private events.
- Recognized by management for exceeding customer expectations, leading to increased client retention.
- Growth: Increased 2019 company profits by 80% through timely collection of revenue and Forex trading.
- Business Development: Built and nurtured key client relationships to grow profit by 85%.
- Planned and coordinated projects resulting in increased customer Experience.
- Increased sales by 60% while reducing costs by 40%, leading to a 3m net profit.
- Recognized by management for going the extra mile delivering outstanding service delivery.
- Updated safety policies to ensure ongoing compliance with CBK guidelines.
Education
BCom - Accounting
Catholic University of Eastern Africa
Nairobi01-2013
MBA - Finance
Jomo Kenyatta University of Agriculture & Technolo
Nakuru 04-2026
Skills
- Financial Planning
- Financial Analysis
- Financial Strategy
- Budget management
- Cash flow management
- Risk management
- Regulatory compliance
- Financial audits
- Financial analytics
- Forecasting models
- Investment analysis
- Process improvement
- Management
- Stakeholder Engagement
Hobbies and Interests
- Watching and listening to motivational speakers
- Volunteer work
- Listening to gospel
- Sharing experience
References
- Simon Kirema, Danros Kenya
- Arnold Kipyegon, SBM Bank Kenya
Languages
- Kiswahili
- English
- Kiswahili
Timeline
Finance Manager
Kileleoni Limited
01.2025 - Current
Office Administrator
Kileleoni Limited
03.2023 - 12.2024
Assistant Accountant and Customer Care
Danros Kenya Limited
03.2021 - Current
Customer Experience Officer
SBM Bank Kenya Limited
08.2018 - 03.2019
Customer Service Officer
Chase Bank Kenya Ltd
01.2015 - 07.2018
BCom - Accounting
Catholic University of Eastern Africa
MBA - Finance
Jomo Kenyatta University of Agriculture & Technolo